504 search error

This topic contains 6 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 3 months, 2 weeks ago.

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  • #39603
    sdd01
    sdd01
    Participant

    Hi!

    I’m getting this error when searching directly – The request failed. Please check your connection! Status 504 // Where can I start to fix this?

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    #39605
    sdd01
    sdd01
    Participant

    Also, stays in an infinite loop of searching… then the error. Only when typing something on the search bar.

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    #39608
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Errors within the 500 range (500, 504, 505) indicate server side issues. The plugin tries to make a request to the server, but it either does not respond or it fails.

    First, you should try everything from this documentation.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #39630
    sdd01
    sdd01
    Participant

    Hi Ernest,

    I read that documentation before reaching out. It’s bugling my mind.. I don’t know where the issue is.

    #39634
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    If you want, I can take a closer look. Can you please add temporary FTP and back-end access? I will try to debug through the search process, maybe I can find something.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #39674
    sdd01
    sdd01
    Participant

    Hi Ernest,

    I’m creating a duplicate site to give you. Also, I noticed that this happens on the general search bar. I have around 75 search forms through out the website and the ones that are only focused on specific categories, let’s say definitions, the search bar works pretty fast. However, in the main one which search for around 5000 posts. It gives 504.

    #39681
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Okay – let me know. Can you make sure, that the for that one search you enable the index table engine? That may actually resolve the issue.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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