Ajax inconsistently searching user profiles.

[cyfarian43]

This is a staging environment created specifically for this issue. As requested, all other plugins are turned off and a default theme is being used. The issue is still happening.

If you want to see the site as intended (albeit under construction) please go to staging6.choosetiny.com

I have buddyboss installed. I am trying to search members through the search bar. I am getting inconsistent results. If I type Community, there should be about a dozen community members show up, but only 2 do. If I search for “11” for user “Communty 11” or “6” for user “Community 6” neither show up. Their products do (WCVendor), but not their use profiles.

I enabled the option to search user accounts, I ensured it was searching the first name, last name and nickname fields and all the profile fields and I turned on the buddypress search. But I can’t seem to make it work.

I’d like it to search the following: users (and their extended profile fields), forums, groups, posts, comments/replies, products, shops (and in the future LearnDash courses).

Can you please help?
Thanks,
Jill

[Ernest Marcinko]

Hi,

Thank you very much for all the details, it helps us a lot.

I have found the issue almost immediatly, luckily it is only a configuration related problem. You have all the user roles excluded from search, meaning no user is basically returned ever. If you remove the restrictions it should start working.

[cyfarian43]

That fixed it! Thanks. I thought I was INCLUDING those roles in the search. I read it too fast. The plugin is so versatile and powerful that getting through all of the options was a little overwhelming. Thanks so much for your quick help. Have a great day.

[Ernest Marcinko]

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