Ajax Search Pro Customization Page Not Loading

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Keymaster
3 years, 4 months ago.

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  • #19181

    Participant

    I cannot provide credentials as this site is locally hosted and only available to employees on our local secure network.

    When in the searchbar customization page (Ajax-Search-Pro > [gear icon]) the preview will not open, the tabs do not open anything, and the tab of my browser shows that it is never done loading.

    To fix it, I tried updating the plugin, uninstalling and installing the plugin fresh. restarting the site, turning off the other plugins, and changing the theme.

    There is an error message:
    “Failed to load resource: net::ERR_CONNECTION_RESET”
    It says the error is in: “admin.php?page=asp_settings&asp_sid=1:1”

    I do not have access to the error log files.

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    #19187

    Hi,

    I am not sure, as the error message does not tell much, but it looks like, that the script resources are either not loaded, or a 3rd party script is causing a conflict, and it stops the page load script execution as well. However, since you tried switching things, this might be less probable.

    The ERR_CONNECTION_RESET can refer to cookie related errors as well. Please try the following things:
    – Clear all site cookies, or all cookies within the browser
    – If no luck, then try it in incognito mode (CTRL + SHIFT + N in chrome)
    – If still no luck, then try a different browser

    Hopefully one if these should work.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #19191

    Participant

    Hi Mr. Marcinko,

    Thank you for such a quick reply! I have been using Google Chrome. I just deleted all the cookies and it still not loading. I tried it on Firefox and Opera, too, but no luck there either.

    Is there anything else you think the issue could be?

    Thank you,
    Jacob

    #19198

    Dear Jacob,

    – Are there any other error messages? Can you check the server error log (php errors, apache log)? Let me know if there is anything related in there.
    – Do you have any firewall/virus scanner active? Try turning that off temporarily, it might be blocking the connection to one of the local files.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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