Can't verify purchase code

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Participant
1 month, 2 weeks ago.

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  • #33125

    Participant

    I can’t verify our purchase code.
    I setup serveral accounts with the same e-mail like on envato market, but it always gives the error:

    Err 4: This purchase code is registered to another user account.

    I can’t open tickets!
    What can I do?

    Best regards
    Phil

    #33126

    Hi Phil,

    Have you opened a support ticket with us before? That message means, that the purchase code was already used to open a support ticket – or at least had been verified with another user account before.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #33127

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