Home › Forums › Product Support Forums › Ajax Search Pro for WordPress Support › Category drag and drop doesn't work
This topic contains 2 replies, has 2 voices, and was last updated by Patchin 9 years, 1 month ago.
- AuthorPosts
- February 3, 2015 at 1:52 pm #3775
Hello.
I’m writing to you because I have an important problem with this plugin’s admin panel. The part where you are supposed to be able to drag and drop elements to select them doesn’t work. In this case, all I want to do is to exclude a specific category, but it won’t let me at all. All it does is highlight the text, as if it were any other part of the page.
At first I thought it was a problem with Chrome, but then I tried it in Firefox and Safari and the same thing happened. Then I thought it was a problem with my trackpad, but the same thing happened again when I tried it with a USB mouse. I’m using Mac OS X.
Thank you in advance.
February 3, 2015 at 1:57 pm #3776Hi!
This sounds like a 3rd party javascript conflict coming from another plugin/theme. It’s extremely hard to tell which plugin might cause it unless I see it.
One of these should definitely help:
- Try to temporary disable all plugin but the search, and see if it works then
- If not, then try to temporary switch the theme to the default and see if it works then
Unfortunately many plugins tend to load all of their scripts without checking if the actual plugin page is active. Hopefully the suggestions above will help you.
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
February 3, 2015 at 5:01 pm #3777 - AuthorPosts
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