Changes are not saved. Error with tables wp_

[moisb]

hello, I use custom prefix than “wp_” for security table. I think this is the problem according to the error log plugin. none of the changes are saved after clicking “Save all tabs”

• This topic was modified 11 years, 11 months ago by moisb. Reason: added ftp and wp-admin infos. Please be careful, the site is in production

[Ernest Marcinko]

Hi!

Can you please attach the error log or upload it somewhere? It will help me fix the issue.

[moisb]

sorry, i have attached without .txt extension.

[Ernest Marcinko]

Hi!

Unfortunately this is just the leftover test error log, as you can see the dates are from march 2014, so It’s something else.

Can you please check that the {dbPrefix}_ajaxsearchpro and the {dbPrefix}_ajaxsearchpro_statistics tables exist in the wordpress database? (http://i.imgur.com/DWPwPZX.png)

I’m suspecting that maybe those tables were not created when the plugin was activated.

[moisb]

yes there is, I had already checked this earlier

[Ernest Marcinko]

Then the database prefix is most likely all right, because there would be 0 records in the first table.

It’s more likely, that the submit request is not arriving properly for some reason, so the values are not saved.

Can you please provide temporary ftp and administrator access to your site? I would like to do a line-to-line debugging on the affected plugin code.

[moisb]

I added ftp and wp-admin infos. Please be careful, the site is in production.

[Ernest Marcinko]

Are you sure it’s production? The site is broken since the beggining for me: http://i.imgur.com/tnx641S.png

The images doesn’t seem to work, and some stylesheets are missing likely.

Also, where can I log into the administrator area? The wp-admin/ and wp-login.php urls are not working for me.

[moisb]

well probably because region restriction on the Amazon Cloudfront CDN. I disabled the restriction now.
To log on admin put http://www.pegadesconto.com.br/perfil/acesso-membros/ login: username is “Usuário ou e-mail” and password is “Senha”, after click on button “Entrar” and will be automatically redirected to / wp-admin

[Ernest Marcinko]

Thank you, it’s working now!

Can you please check if the ftp server has any IP restrictions? I can’t connect to the ftp server, also tried to ping it with no success.

[moisb]

yes it has IP restriction, so sorry again. Give me your IP I do the release now.

[Ernest Marcinko]

No problems, I think I fixed it in the meantime. I released a hotfixed version to codecanyon just yesterday, so I deleted the old search, installed the new one, and now it seems that it’s saving correctly.

It should work correctly now.

[moisb]

yes, is now saving. Thank you very much!

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