Changing border colour doesn't save?

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Participant
1 year, 6 months ago.

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  • #28189

    Participant

    Hello support,

    Thank you for your previous quick response and the solution.

    I have a question regarding styling and saving, where no changes are being made or shown on the website after saving. I have tried your demo site and changes do occur.

    I am trying to change the darker grey border colour shown on the attachment. And possibly the lighter grey too (though I am not sure where this option for this).

    But after selecting a colour for the border and pressing save nothing happens. Has anyone experienced this before? and if so, do you have any possible solutions for me to try? I was perhaps wondering if the compatibility option needs to be set to high, this is currently at medium.

    I am also using the Filled Grey Vertical theme chooser. You can see the demo attachment where the blue appears and save works.

    Thanks

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    #28197

    Hi,

    Does the color change on the preview window after saving? Or does it reset back to the old one?

    If the change is not visible on the front-end only, then it is a cache related issue only. Clearing all layers of cache will resolve that. I recommend leaving the CSS compatibility at medium, that should not affect this.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #28204

    Participant

    Hi Ernest,

    There is no change in the preview window after saving. So it resets/or stays on the old one.

    Do you have any ideas why?

    Sorry, when you say the front-end do you mean the website page? No, there is no change there either.

    Thank you for your help

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    #28206

    Participant

    Sorry, I also did try clearing the browser cache fully after saving to see if there was a change on the website.

    Thanks

    #28208

    Yes, by front-end I mean the website page 🙂 Thank you, so it occurs on the administrator side as well, that is interesting. It does not seem to be a common issue, as I cannot replicate it, and there are no reports of this either.
    Can you please add temporary administrator and FTP access? I would like to debug the code directly, to see what is exatly happening.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #28245

    Participant
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