Error when saving settings

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This topic contains 3 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 3 months ago.

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  • #47534
    jkmills
    jkmills
    Participant

    I try to change settings in Frontend Search Settings, then click Save all tabs!
    It then shows an error page saying:
    Sorry, you have been blocked
    You are unable to access cf-prod.bluehost.com
    Cloudflare Ray ID: 86876f783b9977ae

    I’ve been in touch with Bluehost but they say to get in touch with you.

    I haven’t tried to disable other plugins.
    There is nothing in the error logs
    I can’t access the cloudflare logs as Bluehost hold the keys

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    #47536
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    It looks like your cloudflare firewall blocked you, based on this message: Cloudflare Ray ID: 86876f783b9977ae

    WIthout knowing any details about the nature of the block, there is not much I can do except experiment maybe. The proper solution here is to access the firewall and deal with the false positive by whitelisting it. They could easily do that via the ray ID.

    If you want, you can add temporary FTP details and I could try reverse removing fields one by one in the code to see which one may trigger the issue.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #47538
    jkmills
    jkmills
    Participant

    Thanks for the reply.
    I thought as much – but bluehost have been pretty poor in helping me access Cloudflare.
    They’ve updated some DNS settings – will see if it makes a difference.

    #47540
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    It’s generally better to have your own Cloudflare access on your own domain/subdomain via cloudflare DNS, so BlueHost does not control that. False positives are quite common nowdays due to the massive amount of various threats.
    Cloudflare firewall is awesome though, you can even turn it off temporarily for development or for your IP – if you have access of course.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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