- June 8, 2023 at 3:51 pm #43035
We have purchased three licences for this plugin and when trying to use them on all three sites we are getting the same bugs
Almost none of the buttons work in the settings to create an index/activate the licence code, the only thing that is working is creating a search instance but it wont allow us to delete or edit the created search instance.
This makes the plugin unusable on all three sites
As well as this we are getting the following error on pages
Can you advise on how to fix these issues?
ThanksJune 8, 2023 at 3:56 pm #43036
The error refers to a missing file in the plugin folder. That means the file was either deleted by accident or is restricted from access.Best,
If it is a missing file, then re-installing the plugin via the plugin manager will solve the issue:
– Open the plugin manager and Deactivate and Delete the plugin (your settings will remain the database)
– Download the plugin again from codecanyon to make sure the zip archive is not corrupted
– Install the plugin via the plugin manager (do not use FTP or other direct file transfer method)
– Activate the plugin
The error should disappear immediately.
If you like my products, don't forget to rate them on codecanyon :)
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