Errors when using Ajax Search Pro plugin

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This topic contains 1 reply, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 10 months, 1 week ago.

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  • Author
    Posts
  • #43035
    emc-support
    emc-support
    Participant

    Hi

    We have purchased three licences for this plugin and when trying to use them on all three sites we are getting the same bugs

    Almost none of the buttons work in the settings to create an index/activate the licence code, the only thing that is working is creating a search instance but it wont allow us to delete or edit the created search instance.

    This makes the plugin unusable on all three sites

    As well as this we are getting the following error on pages

    Error

    Can you advise on how to fix these issues?

    Thanks

    #43036
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    The error refers to a missing file in the plugin folder. That means the file was either deleted by accident or is restricted from access.
    If it is a missing file, then re-installing the plugin via the plugin manager will solve the issue:
    – Open the plugin manager and Deactivate and Delete the plugin (your settings will remain the database)
    – Download the plugin again from codecanyon to make sure the zip archive is not corrupted
    – Install the plugin via the plugin manager (do not use FTP or other direct file transfer method)
    – Activate the plugin
    The error should disappear immediately.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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