Failed installation into my WP site

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This topic contains 1 reply, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 4 years, 8 months ago.

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  • Author
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  • #15317
    sdwp
    sdwp
    Participant

    I am not able to install the pluggin because it said the installation has failed.
    It is on a staging site, please let me know if you can help.
    thanks
    mark

    #15318
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi Mark,

    Are there any error messages showing on why the plugin is not installed?

    Make sure that the correct file is downloaded, as codecanyon has two separate downloads, one for the ‘All files’ and one for the ‘Installable WordPress file only’. This one is the correct for installation: https://i.imgur.com/PU6tHzo.png
    You can also check the installation instructions in the documenation for that.

    I have tried to log-in with the details on the URL, but it says the password is incorrect. If the above suggestion does not help, please check the password, and I will log-in to see the issue.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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