- July 17, 2016 at 1:18 am #9528
Please provide instructions on how to install the update properly. I did the install in WP bit got a folder exists message and the install failed. What I did to get around it I’m sure is not correct. I renamed the original plugin as BAK then the update installed. Everything appears to be working but now I have two versions in my WP Plugins list. The old one is deactivated. I’m concerned if I delete the original version it will delete the database components.July 17, 2016 at 10:07 am #9529
The manual update is described in this section of the documentation, step by step. Basically:
1. Uninstall the plugin via the plugin manager. (always use the plugin manager, it’s the safest)
2. Download the new version
3. Install the new version
The database elements are not removed upon uninstalling the plugin, don’t worry about it.
The duplicate folder issue occurs when you try to install a plugin manually 2 or more times, and wordpress does not clean up the temp folders. In that case I suggest these steps:
1. Deactivate the plugin and uninstall it via the plugin managerBest,
2. If there are remaining duplicate folders, remove them via FTP
3. Check the plugin manager, there should be no traces left of the plugin there. If it’s still on the list, then a duplicate folder is still in the plugins directory, proceeed back to step 2.
4. Now install the new version via the plugin manager
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July 17, 2016 at 7:35 pm #9532
Thanks for your help. I got it straightened out now.
In the future would it be possible to distribute updates directly via WordPress? I have other premium plugins that do that and it’s very convenient from my end.July 18, 2016 at 6:47 am #9537
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