I cant access admin page

This topic contains 1 reply, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 6 years, 8 months ago.

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  • #6343
    Ink9
    Ink9
    Participant

    Hello,

    I have opened a ticket before, regarding not been able to access admin page. And you asked me to provide temporary access to the page.

    I’m currently testing the current version on a local environment, before deploying it on a production site. But i have also install the plugin on a live testing site for you, this also indicate that the problem still persist on a different installation of WordPress.

    The admin login details are included above.

    Thank You.

    #6345
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi!

    After opening the plugin editor I see the problem. The plugin is installed incorrectly, it’s under the folder “ajax-search-pro2” instead of “ajax-search-pro”. Please deactivate, delete the plugin via the plugin manager first. Then open the plugins folder (wp-content/plugins) via FTP and make sure that the “ajax-search-pro” and the “ajax-search-pro2” folders are deleted.

    Wordpress probably no longer had access and was unable to delete the old plugin folder. It happens when the folder permissions were changed or the apache www-data process permissions are denied from the folder.

    After deleting the folders, you should be able to install the plugin again, and it should work correctly. If not, then the “ajax-search-pro” folder was still not deleted due to permission issue. In this case you might have to connect to your server via SSH and set the permissions, or contact your server administrator to remove the folders securely.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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