Impossible toclick on buttons

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This topic contains 9 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 7 months, 2 weeks ago.

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  • Author
    Posts
  • #36760
    Ivan43
    Ivan43
    Participant

    Hi!. I have a problem in a single page of the ajax search pro plugin. In the setting page I cannot click on any options or buttons. What could be the problem? I am attaching a screen. Ivan

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    #36762
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi Ivan,

    That looks like the plugin javascript is not loaded properly. The most likely cause is, that a 3rd party plugin/theme or custom code is causing a major javascript error before the page can load, and it stops the plugin from loading.

    Make sure to clear your browser first, to see if that changes anything. Then disable all plugins and switch the theme temporarily to see if the issue persists.
    If so, then try reinstalling the plugin to make sure there is no missing files or other file related problems.

    Then, if still no luck, please add temporary FTP and back-end details, and I will check the error console.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #36765
    Ivan43
    Ivan43
    Participant
    You cannot access this content.
    #36767
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Thank you.

    The php mbstring extension is not enabled on your server. A failed check caused the issue, I have corrected that.
    It is not mandatory, but I still recommend enabling the php mbstring extension, as it is widely used across many plugins.

    It should be okay now.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #36768
    Ivan43
    Ivan43
    Participant

    Thank you! 🙂
    Ivan
    where you have ability it?

    • This reply was modified 7 months, 2 weeks ago by Ivan43 Ivan43.
    #36770
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    You are very welcome 🙂
    Well, you will have to contact the server administrator, if you don’t know how to do it via SSH access. I do not recommend doing it alone, if you are not experienced with server maintenance.
    Here is a tutorial, but be careful with that.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #36771
    Ivan43
    Ivan43
    Participant

    Yes I know but you have write that have correct it. I think that you have modify a file? If yes which files?
    Ivan

    #36772
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Yes – I modified the wp-content/plugins/ajax-search-pro/backend/settings/class/wd_mime_select.class.php file. It will be included in the upcoming release, you don’t have to worry about it.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #36773
    Ivan43
    Ivan43
    Participant

    Thanks!

    #36774
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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