issues with products not being searched by sku

Home Forums Product Support Forums Ajax Search Pro for WordPress Support issues with products not being searched by sku

This topic contains 4 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 3 months, 3 weeks ago.

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  • #36392
    InkIT23
    InkIT23
    Participant

    hello, please see attached document
    We are having issues with products not being searched by sku

    Thanks , Nicole

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    #36401
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi Nicole,

    Make sure to select the “_sku” custom field from the search settings under the custom fields: https://documentation.ajaxsearchpro.com/general-settings/search-in-custom-fields

    That should do the trick 🙂

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #36413
    InkIT23
    InkIT23
    Participant
    You cannot access this content.
    #36415
    InkIT23
    InkIT23
    Participant
    You cannot access this content.
    #36418
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Okay, if some of the SKUs work, that means there is only a configuration issue for sure, they are definitely indexed.

    Are the missing results by any chance within any of the excluded categories? That “exclude categories” option is to exclude post types (products) from those categories. If any of the product is within any of those categories, it will be excluded.
    Try removing all exclusions first, to see if the missing products show up by the SKU.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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