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Issues with relevance

Viewing 15 posts - 1 through 15 (of 18 total)
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  • #22642
    sfmsfm
    Participant

    I created a ticket on August 15, 2018 at 1:04 pm (post #18974) and was receiving help from Ernest Marcinko. I am hoping he can help review the previous ticket because the issues are happening again! I’m not sure if it was caused by updating the plugin, but I need Ernest’s assistance to help debug again.

    Thank you!

    #22658
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    If there was a direct change on the code via FTP by me, then a plugin update would definitely override that. Do you happen to have a back-up copy of the affected files by any chance from the last few months?
    I’m asking because I don’t fully remember what exactly I did, as I answered a couple of hundred tickets in the meantime. I recall it was something with a custom field priority, but I am not exactly sure what it was.

    #22665
    sfmsfm
    Participant

    Ernest,

    Exactly, it was with custom field priority. I can revert to an older version of the site, but I would like to ensure this doesn’t happen each time the plugin is updated. Below is our conversation we had a few months ago – of course I didn’t expect you to remember every detail!

    https://wp-dreams.com/forums/topic/issues-with-relevance-etc/

    Thank you for your help!

    #22671
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    Unfortunately this will happen with each update, as I had to directly modify one of the core plugin files for this requirement. Usually I try to somehow add a permanent way for future updates, but in this case I cannot do that, the change is too specific. I’m afraid the only way to have this change in this case is to not to update the plugin, as it will override the core files.

    #22673
    sfmsfm
    Participant

    Ok got it. Can you help update the file to the way it was since I already updated the plugin? I can provide FTP access.

    #22674
    Ernest MarcinkoErnest Marcinko
    Keymaster

    You cannot access this content.

    #22676
    sfmsfm
    Participant

    You cannot access this content.

    #22677
    Ernest MarcinkoErnest Marcinko
    Keymaster

    You cannot access this content.

    #22678
    sfmsfm
    Participant

    Can you try now?

    #22697
    Ernest MarcinkoErnest Marcinko
    Keymaster

    You cannot access this content.

    #22703
    sfmsfm
    Participant

    You cannot access this content.

    #22705
    Ernest MarcinkoErnest Marcinko
    Keymaster

    You cannot access this content.

    #22706
    sfmsfm
    Participant

    You cannot access this content.

    #22707
    Ernest MarcinkoErnest Marcinko
    Keymaster

    You cannot access this content.

    #22708
    sfmsfm
    Participant

    You cannot access this content.

Viewing 15 posts - 1 through 15 (of 18 total)
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