Items showing in quick search, but not on search results page

[david_CoVJ]

We are finding that when we search using the search widget, the results are different from what appears if the user presses enter or clicks on the search icon.

For example, if you type into search IXA94RGJ

you will see two products appearin the preview.

However, if you press enter, or you click search, it says “No products were found matching your selection.”

We have been through settings and cannot work out why there is a difference.

I have demonstrated in a video here;

https://www.awesomescreenshot.com/video/35078917?key=ee8187774285f6c828ec58c93073b1fb

Please could you advise which settoing we need to change?

[Ernest Marcinko]

Hi!

The issue here is, that those two results are not actually matches for that search phrase, but predictive search matches. The plugin found a different phrase “IXA94RGJ” to match these items.

These results are nearly impossible to populate to the search results page, however there is one option you can try: https://i.imgur.com/MwuYxwk.png
After turning that on, the plugin will try a secondary override with the autocorrected phrase.

[david_CoVJ]

Thank you. When I now search on a product SKU eg PEP1235H and hit enter, it directs stright to the product page. Is that expected?

[Ernest Marcinko]

You are welcome!

Yes – that’s actually WooCommerce doing it not the search plugin, whenever it detects a single match, WooCommerce will automatically direct to that.

[david_CoVJ]

Thank you so much thats been really helpful 🙂

Have a good new year.

[Ernest Marcinko]

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