json error

This topic contains 17 replies, has 2 voices, and was last updated by

 
Keymaster
2 years, 2 months ago.

Viewing 15 posts - 1 through 15 (of 18 total)
  • Author
    Posts
  • #24678

    Participant

    Theres been and issue since migrating to new server, y cant seem to get working this plugin, when we where testing in our server we didnt hace nay problem but on this server theres and error with json that we cant resolve. please helpp. the thing is that i can’t give you access to ftp or wp

    Attachments:
    You must be logged in to view attached files.
    #24683

    Hi,

    Well, this is nearly impossible to tell. I am suspecting that either there is missing data in the database, or there is something with the files. Can I at least take a look at the site front-end? As it is password protected.
    Thank you!

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #24685

    Participant
    You cannot access this content.
    #24686

    Hi,

    Can you please direct me to a page where the plugin is visible? Thank you!

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #24687

    Participant
    You cannot access this content.
    #24689

    Hi,

    I see the issue now. Something is changing the ajax response, adding HTML tags to it, that should not be there. See example response: https://i.imgur.com/Hbv3rnz.png
    The body, html tags should not be there. This is very hard to tell what exactly might be causing this. It can be a plugin, as well as a cache or CDN or a server module, that uses some sort of HTML correction.

    The only way to resolve this, is by finding what is adding the extra data, and disabling it. I would suggest first turning off the plugins one-by-one to find which might be conflicting. If none, then looking at server cache, then CDN services (HTML minification), and adding the ajax handler files (admin-ajax.php and ajax_search.php) to the exceptions list, if possible.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #24690

    Participant
    You cannot access this content.
    #24691

    Hi,

    There is not much I can do unfortunately, as the issue is not caused by the plugin. Try the suggestions above, it is very likely that a cache/CDN plugin might be causing this issue.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #24692

    As an addition, make sure that the custom ajax handler is also disabled: https://i.imgur.com/LqPpNSU.png
    The thing adding the custom HTML to it, might not recognize that as the WordPress ajax handler, and automatically does the correction. It is very unlikely, but it may help.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #24693

    Participant

    i have the option on, i disable all plugins but still error.

    #24694

    Make sure to turn OFF that option. The issue is then either the server, or a CDN/Firewall or something similar.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #24695

    Participant
    You cannot access this content.
    #24697

    Unfortunately the issue is unrelated to the plugin, as it cannot possibly create that output, it is tempered with it seems like. This is probably a server related issue then.

    All I can suggest is:
    – Try completely wiping the plugin installation and re-install fully from the installer from codecanyon.net. To make sure that there was no error during moving the files.
    – Checking your server configuration
    – Checking the CDN configuration
    – Contacting the server provider to ask about the unwanted output within the ajax response.

    I can check the configuration then, if you want to. Please make sure that the support account has the admin privileges, as currently I cannot access the plugin dashboard.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #24700

    Participant

    Done the permits in the account

    #24701

    Participant

    – Checking your server configuration
    what i need to check in this item

Viewing 15 posts - 1 through 15 (of 18 total)

You must be logged in to reply to this topic.