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This topic contains 8 replies, has 2 voices, and was last updated by Ernest Marcinko 4 years, 2 months ago.
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- January 10, 2019 at 5:09 pm #20701
Hello, with my mobile device I see very bad http://prntscr.com/m5fy87 can you help me please?
and until my device android i see https://vitaprogram.com/video.mp4
why?
January 10, 2019 at 6:24 pm #20702Hi,
I am not sure, I have a similar resolution mobile, but I don’t see the same issue. It might be a custom CSS or styling issue.
Try clearing the mobile browser cache, and if that does not help, then:
– 1. Try changing the image size a little bit. Try different values as well.
– 2. If 1. does not work, then try turning off the custom scroll script here.I have searched previous support tickets if anyone had a similar issue, but unfortunately I could not find anything similar.
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
January 10, 2019 at 6:50 pm #20703Where is this option please?
January 10, 2019 at 9:44 pm #20707Hi,
2. Sorry, it is under the Compatibility Options submenu: https://i.imgur.com/b7xvAFE.png
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
January 11, 2019 at 7:41 am #20708January 11, 2019 at 12:42 pm #20711Can you help me please?
January 11, 2019 at 3:53 pm #20714Hi,
Sorry about the late response. I have tried to come up with a solution, but this appears to be a core issue with the current release, I will have to investigate it and correct it in the next release.
In the meantime, can you try this custom CSS:
Best,.asp_s { max-width: 80% !important; }
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
January 11, 2019 at 6:28 pm #20716I see http://prntscr.com/m5xt1w
Can you fix it a little?
January 12, 2019 at 8:57 am #20717Hi!
Sure, try changing this option to ‘auto’: https://i.imgur.com/5uwEiNU.png
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
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