Multisite image issue

[pframeParticipant]

I am trying to use Ajax Search Pro on a specific site on my wp multisite (specifically the isometric layout).
I am running into an issue with all the images not showing up. I looked at the knowledge base, found 3 articles about this, but none of the suggestions appear to have helped.

On inspection, I notice that the images it is trying to display have partially incorrect urls:
background-image: url(“http://mymultisite.com//files/2016/03/myimage.jpg “);

notice the //files… it SHOULD be linking to
http://mymultisite.com/mysite-com/files/2016/03/myimage.jpg

Any idea why this is happening? Doesn’t seem to be detecting the proper image url path for my multisite.
Gave you credentials, you can add the shortcode to the homepage but.. I don’t want to save it to live.. just testing it on a preview and trying to get it to work currently.

[Ernest MarcinkoKeymaster]

Hi,

The double slashes within the image URL may indicate that somethin is missing when parsing them, but I’m not sure.

I’ve logged in with the credentials, but I believe it does not have administrator rights, as I cannot see the ajax search pro option, nor some other ones. Can you please fix that? Can you please also provide temporary FTP access as well? I highly doubt this is a configuration issue, and it’s unfortunately working correctly on my multisite test environment.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[pframeParticipant]

Okay so, figured out the cause.
Our multisite uses a domain mapper plugin. It creates a mapping between mysite.com and mymultisite.com/mysite-com. Which apparently your plugin doesn’t pick up on.
So basically.. all the images on the site link to things like mysite.com/files/2016/03/myimage.jpg, but the multisite version also works.
So, unless you have some code I can put into functions.php to help it along, our only options would be to either find a different plugin, or to pull the site out of our multisite entirely and put it in its own wordpress.
We have many many sites in this multisite and don’t have individual site FTP set up currently, so I don’t feel comfortable giving you FTP access.

[pframeParticipant]

Oh, I did upgrade the user to admin though.

[Ernest MarcinkoKeymaster]

Hi!

It’s probably that, altough I’m pretty sure it should return the correct picture, as it’s parsed with an internal wordpress call.

I gladly put together a snippet to fix that, but I need to know how the mapping is done. From what I can see, this might be the solution to put in the functions.php file:

This should recognize the double slash pattern and try to replace that with the correct home url. Let’s hope it will work.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[pframeParticipant]

Hey that worked! 🙂
Thanks this is very helpful!

[pframeParticipant]

Oh hmm… now the styling (theme options) are not applying to it on live. The preview works (because it uses the multisite address), but the live site has default styling

[pframeParticipant]

I mean.. I could probably just do normal css for it but.. wanted to see if you had any ideas.

[Ernest MarcinkoKeymaster]

You are welcome!

The CSS issue: it appears that it’s a cache related problem, probably CDN cache. If you look at the search stylesheet file currently loaded:

https://mormonmusic.org/files/asp_upload/style.instances.css?ver=4.9.1

and compare it to the same file with different query parameter, for example:

https://mormonmusic.org/files/asp_upload/style.instances.css?x=2

They are different, and the second one is the newer. It means that it’s either cached by a plugin, or on CDN if you use any (cloudflare, maxCDN etc..) The file is changed correctly, but since the cache is not cleared, the server pushes the old one.

If you clear the site cache and CDN cache (and browser cache as well), the problem should go away.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[pframeParticipant]

Oh wow.. I feel dumb now haha.
I should have realized that.
Okay awesome. You can close the ticket!
And we will probably be buying another licence for another of our sites!
Have a great day!

[Ernest MarcinkoKeymaster]

I’m happy I was able to help you, thank you for your kind words 🙂

I will close this ticket now as per requested. You can open another one, if you find other issues.

If you like the plugin, feel free to rate it on your codecanyon downloads page, it’s greatly appreciated.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

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