New Update – Killed Website – White Screen of Death

Home Forums Product Support Forums Ajax Search Pro for WordPress Support New Update – Killed Website – White Screen of Death

This topic contains 6 replies, has 2 voices, and was last updated by omkb78 omkb78 1 week, 2 days ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #39401
    omkb78
    omkb78
    Participant

    Hello, the new Ajax search Pro Update killed my website. White Screen of death. Please fix it. i have renamed the plugin by ftp now. Any option to rollback?

    #39402
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Can you please add temporary FTP and back-end access so we can investigate the problem?
    Are there any error logs or any error messages availalbe?

    First thing you can try is re-installing the plugin, in very rare cases, when there is either a minor temporary server outage or a script failure the files may not be copied correctly, or the extraction fails. We have seen that maybe once every 5000 installations, so it is rare, but happens.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #39403
    omkb78
    omkb78
    Participant

    Can you send us the last update to reinstall it?

    #39404
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    I’m afraid no, that would make the matters even worse. If there is a data inconsistency anywhere it could lead to mich more serious issues.

    It is the best to directly debug and resolve the issue, to see if there is any potential bug or conflict.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #39410
    omkb78
    omkb78
    Participant

    Hi Ernest,

    this is Thomas.

    The ajax search pro update did not kill our staging environment though (only our live site). On staging, some plugins are deactivated.

    Do you have an email address for which I can use to create the wordpress user for you?

    Regards
    Thomas

    • This reply was modified 1 week, 2 days ago by omkb78 omkb78.
    #39411
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #39449
    omkb78
    omkb78
    Participant

    Fixed. Manual added the folder by ftp solved it.

Viewing 7 posts - 1 through 7 (of 7 total)

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