Not all product variations appearing as result

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This topic contains 2 replies, has 2 voices, and was last updated by niumalta96 niumalta96 1 month, 2 weeks ago.

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  • #40623
    niumalta96
    niumalta96
    Participant

    Hi,

    We are experiencing a situation, searching products (simple and variable) by SKU number, but not all variations of variable products are coming up as result.

    Example of variable:
    – parent sku: UPPER_CLASS_Folienballon_Happy_Birthday_VM10210981 – This is fine, it’s appearing as a result
    – variation one: 10210981 – This is fine, it’s appearing as a result
    – variation two: 10210982 – This is not ok, it isn’t appearing as a result

    To mention, that we are using a search engine as “Index table”, and all mentioned SKU numbers from “Example of variable” are indexed.

    Attached few screenshots to help you to understand it better.

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    #40630
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Just to make sure that this is not in relation to previously fixed issues, please update the plugin to the latest release: 4.24.2
    You are using a very outdated version, it is 22 releases from the current version. Please be careful when updating, I strongly recommend backing up everything.

    After the update clear all layers of cache and try to re-index everything and test again. It is very likely to resolve the issue.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #40636
    niumalta96
    niumalta96
    Participant
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