Nothing happens when creating any search instance

Home Forums Product Support Forums Ajax Search Pro for WordPress Support Nothing happens when creating any search instance

This topic contains 17 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 4 years, 5 months ago.

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  • #16493
    findelahistoria
    findelahistoria
    Participant

    Just bought and installed the plugin, but when trying to Create a new search instance and after the “Search Form Successfuly added!” messaje, nothing appears, so I am stuck.

    When throught troubleshooting and Knowledge base but did not find anything about this. ALso checks tutorial videos.

    Also when going to Index tables, just says “The index table does not exist and cannot be created. Please contact support.”

    Please help me, did not expect something like this in a premium plugin.

    #16494
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    I believe it means, that the database user associated with your WordPress installation does not have privileges to create a database table.

    Solution 1
    I highly recommend granting the table creation permission to the database user, then de-activating and activating the plugin again will create the tables automatically.
    Usually this can be granted via cPanel or phpMyAdmin tools as well.

    Solution 2
    You can create the database tables manually as well, running this SQL code via phpMyAdmin or your preferred database tool.
    WARNING: This will only work if your table prefix is set to the default ‘wp_’ value. Also, make sure to have a full database back-up, before running any SQL queries on your database, in case anything goes wrong!

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #16495
    findelahistoria
    findelahistoria
    Participant
    You cannot access this content.
    #16497
    findelahistoria
    findelahistoria
    Participant
    You cannot access this content.
    #16499
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #16503
    findelahistoria
    findelahistoria
    Participant
    You cannot access this content.
    #16505
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    That does not matter, WordPress uses relative paths, this is definitely some sort of issue with getting the data out of the database correctly.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #16559
    findelahistoria
    findelahistoria
    Participant
    You cannot access this content.
    #16562
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Thank you, but I can’t log in with the details, I’m getting “530 Login authentication failed” error: https://i.imgur.com/Mw39I0A.png
    Either the username or the password are likely not correct. I have tried FTP, FTPs and SFTP connections without any luck. Can you pease check that?

    The Lite version should work with any mobile browser just like the Pro. It is very likely only a stylesheet conflict of some sort, as it works fine on the demo and test servers as well.
    Currently I tried to check the front-end of your site, but there seems to be a missing minified stylesheet issue, it looks like this for me: https://i.imgur.com/0dwg7Tl.png
    You might want to clear or disable the minify cache, as it does not seem to work correctly.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #16563
    findelahistoria
    findelahistoria
    Participant
    You cannot access this content.
    #16564
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #16565
    findelahistoria
    findelahistoria
    Participant
    You cannot access this content.
    #16566
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #16567
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #16569
    findelahistoria
    findelahistoria
    Participant

    Ernest,

    Looks like you nailed it!

    As you can see in the attachment, all the created instances now appear!!

    Will aslo apply the code for the problem in Android and get back to you.

    Thanks in advance

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