Plugin that does'nt work

This topic contains 9 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 6 years, 6 months ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #7529
    jbr
    jbr
    Participant

    Hi,
    I purchased your plugin but it does’nt work on my website.
    Can you help me to fix this probleme ?

    Thank a lot for your help.

    Best regards
    Jean-Benoit

    #7530
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    I just checked the website, and the plugin is working on my end: https://i.imgur.com/KX2OTke.png

    Can you please be more descriptive about the issue?

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #7532
    jbr
    jbr
    Participant

    Hi,
    Thank for your answer.
    I understand the problem.
    The plugin does’nt work when I login.
    I try with different accounts and the plugin does’nt work (nothing happen).
    When I logout, the plugin is working.

    Have you an idea to fix this problem ?

    Best,
    Jean-Benoit

    #7533
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Can you please check the back-end log-in details you provided? I cannot log in to check the error.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #7536
    jbr
    jbr
    Participant

    Here is the back-end log-in :

    Adress for log-in : http://www.le-secret-de-cendrillon.fr/login/
    ** moved to security **

    Can you log-in ?

    #7537
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    I have changed the JS source option on the Compatibility settings submenu to “minified” and it solved the problem.

    However, the issue was caused by numerous javascript errors in your site footer and header:
    Issue 1: https://i.imgur.com/zl7oqw8.png
    Issue 2: https://i.imgur.com/fHHNOmM.png

    You should definitely check these problems and solve them if possible, they may cause problems with other plugins, that you might not even notice.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #7539
    jbr
    jbr
    Participant

    Hi,
    Thank a lot for your help !

    Best regard,
    Jean-Benoit

    #7540
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    You are very welcome 🙂

    If you like the plugin, feel free to rate it on it on your codecanyon downloads page, it’s greatly appreciated.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #7541
    jbr
    jbr
    Participant

    It’s done.
    I give you 5 stars for your great plugin and you great support !

    Best regard,
    Jean-Benoit

    #7542
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Thank you very much!

    Feel free to contact us in case of issues.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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