Plugin that does'nt work

[jbrParticipant]

Hi,
I purchased your plugin but it does’nt work on my website.
Can you help me to fix this probleme ?

Thank a lot for your help.

Best regards
Jean-Benoit

[Ernest MarcinkoKeymaster]

Hi,

I just checked the website, and the plugin is working on my end: https://i.imgur.com/KX2OTke.png

Can you please be more descriptive about the issue?

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[jbrParticipant]

Hi,
Thank for your answer.
I understand the problem.
The plugin does’nt work when I login.
I try with different accounts and the plugin does’nt work (nothing happen).
When I logout, the plugin is working.

Have you an idea to fix this problem ?

Best,
Jean-Benoit

[Ernest MarcinkoKeymaster]

Can you please check the back-end log-in details you provided? I cannot log in to check the error.

• This reply was modified 7 years, 10 months ago by  Ernest Marcinko.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[jbrParticipant]

Here is the back-end log-in :

Adress for log-in : http://www.le-secret-de-cendrillon.fr/login/
** moved to security **

Can you log-in ?

[Ernest MarcinkoKeymaster]

Hi,

I have changed the JS source option on the Compatibility settings submenu to “minified” and it solved the problem.

However, the issue was caused by numerous javascript errors in your site footer and header:
Issue 1: https://i.imgur.com/zl7oqw8.png
Issue 2: https://i.imgur.com/fHHNOmM.png

You should definitely check these problems and solve them if possible, they may cause problems with other plugins, that you might not even notice.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[jbrParticipant]

Hi,
Thank a lot for your help !

Best regard,
Jean-Benoit

[Ernest MarcinkoKeymaster]

You are very welcome 🙂

If you like the plugin, feel free to rate it on it on your codecanyon downloads page, it’s greatly appreciated.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[jbrParticipant]

It’s done.
I give you 5 stars for your great plugin and you great support !

Best regard,
Jean-Benoit

[Ernest MarcinkoKeymaster]

Thank you very much!

Feel free to contact us in case of issues.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[Author]

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