Pro version not working

This topic contains 6 replies, has 2 voices, and was last updated by kelvin kelvin 7 years, 1 month ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #4675
    kelvin
    kelvin
    Participant

    Pro version is not working for me. the search is going forever. I used to have a free version downloaded from wordpress. It work pretty well.

    #4676
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi!

    I cannot login to the back-end of the site, I’m getting this error:

    Fatal error: Call to undefined function get_home_path() in /home/racinne/public_html/wp-admin/includes/misc.php on line 16

    Perhaps this is related to the search issue? The error is coming from a WordPress core file, you should definitely check, it might lead to other errors as well.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #4677
    kelvin
    kelvin
    Participant

    sorry. Server problem fixed now.

    #4687
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi!

    There was an error generated because you are using an earlier wordpress version. I’ve made a correction in the plugin code to fix this, but I highly suggest updating to the latest wordpress version, as there was a critical bug discovered earlier this month in the WordPress core.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #4691
    kelvin
    kelvin
    Participant

    Thanks, It works now. But the speed is really my concern. It takes almost 8 seconds to load the result. Do you have any idea how does this happen?

    #4693
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Indeed, some requests were slower than expected.

    I have modified the search algorithm file to a current test version, which should be faster. Currently I’m testing on the test page you provided, so far the results appear much fastear (in ~2 seconds)

    However I can still see longer requests from time to time, which might indicate that your server needs more resources. I’ve tried for example the same search term several times, but the response times varied from 1 to 10 seconds. The request times went up drastically when I opened the back end of the site. If your traffic went up, you should definitely consider using a faster hosting plan. The search performance tracker also showed interesting values – the same requests took 0.09 seconds, then 5.3 seconds, then 2 seconds, then 0.09 seconds again.
    This was also visible when refreshing some of the pages – sometimes it was quick, sometimes it took 10 or more seconds.

    Anyways, the update I provided should make the responses faster, but I recommend checking if the hosting plan limits are enough.

    Also, there are a few tips you can find in the documentation, which might be useful for performance tuning: http://wpdreams.gitbooks.io/ajax-search-pro-documentation/content/performance_tuning.html

    Let me know if you have any questions.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #4699
    kelvin
    kelvin
    Participant

    Good to know, Thanks u very much. Just one question, every change you made is within that plugin? right?

    Right now we have a big issue on our woocommerce. the add-to-cart button not working properly. Just want to be very clear its not caused by this so I can try to troubleshoot it.

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