Problems with the Ajax Search Pro plugin

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This topic contains 15 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 9 months, 1 week ago.

Viewing 15 posts - 1 through 15 (of 16 total)
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    Posts
  • #35999
    leinad06
    leinad06
    Participant

    Hello,

    I had to disable all plugins to identify a specific issue with the operation of the site. When I tried to reactivate the Ajax Search Pro plugin, I was pleasantly surprised to find that the site no longer works (see the attached screenscreen).

    Can you help me fix this?
    I mention that the theme used is AVADA, version 7.6

    Thanks

    Attachments:
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    #36006
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    It looks like as if a file corruption issue, and the plugin data is printed into the header.

    The best possible solution to this is to try to completely remove the plugin and reinstall it again, to make sure all the files and the database are completely in tact:
    1. Make sure to delete the plugin completely – this is very important.
    2. Then, download the latest version via codecanyon dashboard and install it via the plugin manager.
    3. Try activating the plugin, even if some errors pop-up, navigate to the maintenance page and do a full plugin wipe: https://documentation.ajaxsearchpro.com/installation-instructions/uninstallation-and-reset#complete-uninstallation-including-all-plugin-data-wipe
    4. Delete the plugin again via the plugin manager.
    5. Install and activate again – now no error messages should show up whatsoever.

    This should completely clear all possible integrity issues.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #36007
    leinad06
    leinad06
    Participant

    Hi,

    Unfortunately, I can’t execute step no. 3 and following because the site becomes inaccessible after activating the plugin. What can I do to resolve this issue?

    Thanks

    #36010
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    If you want, you can add temporary FTP and back-end access, and I can try to check what the cause is or where is the error thrown exactly.
    If this is not a file or database issue, then something else is conflicting. The plugin on it’s own should not cause any errors on activation whatsoever.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #36013
    leinad06
    leinad06
    Participant
    You cannot access this content.
    #36020
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #36026
    leinad06
    leinad06
    Participant
    You cannot access this content.
    #36051
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Thank you!

    I have cleared the memory, now it should be fine without any error messages. It was some sort of a database inconsistency error, I don’t know what exactly caused it, but it is clear now. It should not happen again, it is very unlikely, it was probably something random.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #36052
    leinad06
    leinad06
    Participant

    I’ll try again later to see if there is another error and I’ll come back with an answer

    Thank you very much!

    #36058
    leinad06
    leinad06
    Participant

    It works!

    Thank you very much for your help!

    Regards,
    Dan

    #36060
    leinad06
    leinad06
    Participant

    Pff !!! I deactivated / reactivated the plugin and the error reappeared !!!

    #36071
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Please use the attached version if you want to reinstall the plugin. I may have indentified a possible cause, I think we can remove that line and resolve this issue once and for all. I have installed in on your back-end, and it seems to be all right now.

    The upcoming release should be okay, if this work, then I will make the changes permanent.

    Attachments:
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    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #36074
    leinad06
    leinad06
    Participant

    I can’t download the attachment. How can I do that?

    #36079
    leinad06
    leinad06
    Participant

    Done, I managed to download it

    #36080
    leinad06
    leinad06
    Participant

    It seems to work with the version you installed in the back-end.
    I hope there are no more errors along the way.

    Thanks,
    Dan

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