Purchased plugin issue

This topic contains 1 reply, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 7 years, 2 months ago.

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  • Author
  • #13034
    Verajit Vasitiz
    Verajit Vasitiz

    I purchased a plug-in AJAX search pro. But unfortunately, it cannot be used with UserPro (my main objective is to search for user and custom field in UserPro)

    In this case, please may I get a refund, how can I do? What is the next step ? Please advise

    Thank you for your support
    [email protected]

    Ernest Marcinko
    Ernest Marcinko


    It is actually possible to use with UserPro, as that plugin stores the user fields as user meta – which is possible to search for.

    You can find the field names under the UserPro fields panel: https://i.imgur.com/PVmAcdH.png
    ..and these can be entered in Ajax Search Pro under the General Options -> User search panel: https://i.imgur.com/5Y8Y4EP.png
    Any text based field will work.

    You can apply for a re-fund, but it will be rejected, as UserPro plugin compatibility is not guaranteed in the plugin features list.
    Codecanyon re-fund policy
    Submit a re-fund request form

    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)

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