Search by SKU not outputting results with Index Table and '/' or '\' in SKU

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This topic contains 3 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 6 months, 2 weeks ago.

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  • Author
    Posts
  • #35478
    niumalta96
    niumalta96
    Participant

    We have a woocommerce product with SKU ‘PHHD9200/90’ . When we search for it from the homepage with the Search Instance set to use the Index table it does not show up any results. However when we switch to Regular Engine the product is visible.

    We only have issues with SKUs that have a ‘/’ or a ‘\’

    Can you please assist?

    #35479
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Can you please update the plugin to the latest release first (4.21.4), then re-create the index table. There were changes on how the index generates some queries in the most recent release, so it may resolve the issue.
    Let me know!

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #35480
    niumalta96
    niumalta96
    Participant

    OK thanks we updated plugin and it got sorted after creating a new index

    #35481
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Great 🙂 Thank you for the feedback!

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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