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Search by SKU not outputting results with Index Table and '/' or '\' in SKU

Home › Forums › Product Support Forums › Ajax Search Pro for WordPress Support › Search by SKU not outputting results with Index Table and '/' or '\' in SKU

Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 9, 2021 at 2:22 pm #35478
    niumalta96niumalta96
    Participant

    We have a woocommerce product with SKU ‘PHHD9200/90’ . When we search for it from the homepage with the Search Instance set to use the Index table it does not show up any results. However when we switch to Regular Engine the product is visible.

    We only have issues with SKUs that have a ‘/’ or a ‘\’

    Can you please assist?

    November 9, 2021 at 2:30 pm #35479
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    Can you please update the plugin to the latest release first (4.21.4), then re-create the index table. There were changes on how the index generates some queries in the most recent release, so it may resolve the issue.
    Let me know!

    November 9, 2021 at 3:31 pm #35480
    niumalta96niumalta96
    Participant

    OK thanks we updated plugin and it got sorted after creating a new index

    November 9, 2021 at 3:33 pm #35481
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Great 🙂 Thank you for the feedback!

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