Search does not work in IOS (Iphone/Ipad)

[wastyn]

Dear Customer Service,

we noticed that the search does not work on Iphone and Ipad.
http://www.meditec.at/webshop

(The PopUp with the Results does not appear)
There is the loading circle but the pop up just does not show up.
We tested on various Iphone and Ipad devices, it is the same everywhere.

On Android and PC Browsers it seems to work.
Do you have any solution for this?

Thank you!
Chris Wastyn

[Ernest Marcinko]

Hi Chris,

The issue is because the WordPress ajax handler is not possible to reach, it gives a 403 error.
You can test it by visiting this URL: https://www.meditec.at/wp-admin/admin-ajax.php
This page should print ‘-1’ by default. If there is an error message, it means that something is not right.

I recommend:
– There might be a malfunctioning .htaccess rule in the .htaccess file. Try reverting it back to the default, and see if it changes anything. This is the most likely cause.
– If the wp-admin/admin-ajax.php does not have correct permissions, the server may not allow opening it. Make sure to check the permissions of that file.
– If there is any filewall/malware protection, make sure that it does not block this file.

Once this ajax handler can be reached, the plugin should start working again normally.

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