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search field functionality stopped working

Home Forums Product Support Forums Ajax Search Pro for WordPress Support search field functionality stopped working

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  • #54489
    dandolino32dandolino32
    Participant

    During one of the version updates, the search field functionality stopped working, that you get from clicking the search icon in top header section. It used to have a drop down of listings with word you typed in. Now it doesn’t show anything when you type in a work, and also added a “Search” link which was originally hidden (see attached). Can you please help restore it to how it was?

    https://speed.boardwalkbowl.com/

    Thank you in advance,
    Dan

    #54497
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    On the error console there is a 403 error for all plugin assets, meaning that the files are not accessible, the server refuses to give access to them. This includes the scripts as well as the stylesheets: https://i.imgur.com/cATDnyi.png

    The most likely cause is a permission change on the server side or a firewall block. I recommend these steps to resolve the issue:
    – Make sure the wp-content/cache folder exists and it’s writable. The folder permissions should be 0755 and owned by the www-data user if you are using apache with mod PHP. If you are using PHP-FPM, please consult the server admin about proper folder ownerships.
    – Also make sure the wp-content/cache/asp folder exists with the same permissions and ownerships.
    – Check the apache mod_rewrite rules for any blocks for the upper mentioned folders

    By default all of these should be just fine, unless the permissions or ownerships were changed on the server side by either a plugin/script or manually.

    #54504
    dandolino32dandolino32
    Participant

    Thanks Ernest. That worked. Appreciate it.

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