Search Pro is not working on mobile phones

Home Forums Product Support Forums Ajax Search Pro for WordPress Support Search Pro is not working on mobile phones

This topic contains 7 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 10 months, 3 weeks ago.

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    Posts
  • #44757
    netosena
    netosena
    Participant

    Hi there,

    The Search Pro is not working for mobile phone.

    See attached.

    Thanks
    Neto

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    #44759
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi Neto,

    Thank you for the details!

    When I am logged out I get the same error message on both desktop and mobile. The error response reveals this message from your server: https://i.imgur.com/Ohxkc2J.png
    This means, that a firewall/server policy is blocking the requests to the wordpress ajax handler. If you use any firewall/fence plugins, check the firewall configuration. It is more likely coming from the actual server or CDN, you may have to check the firewall on that end as well.
    There is a ray ID you can refer to for a block to filter further requests: RID: GCUQZ346G2S8KVREXVD0BWLC

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #44760
    netosena
    netosena
    Participant

    Hi Enerst,
    Thanks for your reply.

    We actually have the firewall plugin in our wordpress website.

    How can I create a filter to not block the Search Plugin?

    Thanks
    Neto

    #44763
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Well, that is a tough question, because it highly depends on what exactly triggers the block.
    I assume there is some sort of an interface, where you can look up past blocks by their ray IDs. Finding the block by that ray ID should clarify what exactly triggered the firewall to block the whole request. Then it should offer a way to make an exception for that request type.

    Usually it’s something to do with the request body – something in the POST variable, maybe an argument it resembles a threat in the heuristics database.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #44770
    netosena
    netosena
    Participant

    Hi Ernest,

    Thanks so much 🙂

    I’m using the WP Cerber firewall.
    We have a field called “Whitelist” where we can put the url to be bypass.

    I have attached the sample that I got online, would you mind to tell me what is the URL or the PHP I have to put there to bypass?

    Thanks
    Neto

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    #44780
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Try maybe something like:

    admin-ajax.php
    /wp-admin/admin-ajax.php
    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #44785
    netosena
    netosena
    Participant

    Hi Ernest,

    It worked. Thanks so much 🙂

    #44790
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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