Home › Forums › Product Support Forums › Ajax Search Pro for WordPress Support › Search-Tool is not working from viewport: mobile phone (but tablet works!)
This topic contains 7 replies, has 2 voices, and was last updated by Ernest Marcinko 1 year, 8 months ago.
- AuthorPosts
- July 8, 2022 at 12:48 pm #38353
Hello,
the search-tool ist not working by using a phone in portrait-modus. When using the landscape-modus the search works fine.I hope you have a quick fix – this issue wasn’t there befor updating to the latest version from codecanyon. I downgraded the version to 4.22. but the issue is still there. We haven’t change any settings.
Please have a look 🙂
Thanks a lot,
LucaJuly 8, 2022 at 2:56 pm #38354Hi Luca,
Please upgrade back to the latest release, downgrading is a ver bad idea, the search configuration data can get corrupted.
As for the issue, try turning on this option. I am seeing a menu injection done via a 3rd party script. That may explain the issue. The previous version scripts were slower, and probably the timing made it work by accident.
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
July 8, 2022 at 3:04 pm #38356Hi Ernest,
I enabled this option but it is still not working. Maybe there is another solution? Can I give you access to the page that you can have a look? 🙂
Thanks a lot,
LucaJuly 8, 2022 at 3:17 pm #38359Sure!
Please make sure to add temporary back-end and FTP access as well. I will have to do a debugging via editing the source files.
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
July 8, 2022 at 3:30 pm #38360You cannot access this content.July 9, 2022 at 1:51 pm #38363Thank you very much!
I have managed to resolve the issue. The mutation observer feature, which should react when an element is moved, was not working correctly, and was not finding the cloned header search. I have made a correction, which will be included in the upcoming release as well.
Best,
After clearing all layers of cache on your site, you should be seeing the search working again on all devices.
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
July 9, 2022 at 2:05 pm #38364Hello Ernest,
that’s awesome to read! Thanks a lot for your help 🙂
All the best,
LucaJuly 9, 2022 at 2:09 pm #38365You cannot access this content. Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
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