Settings Page not loading

This topic contains 9 replies, has 2 voices, and was last updated by Pablo Kraus Pablo Manuel Kraus 5 years, 4 months ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #11708
    Pablo Kraus
    Pablo Manuel Kraus
    Participant

    Hi,

    I have installed and used the plugin successfully on my local version.
    Since uploading to my test server I have installed it successfully but I’m unable to get to the settings page of a search bar without timing out.
    I tried disabling all plugins except Ajax Search and the issue is still happening. I tried again on the live site and still the same issue. I tried changing the theme to Twenty Seventeen and it’s still not working.

    This link:
    http://test.thedenizen.co.nz/wp-admin/admin.php?page=asp_settings&asp_sid=1

    This error:
    The test.thedenizen.co.nz page isn’t working
    test.thedenizen.co.nz unexpectedly closed the connection.
    ERR_INCOMPLETE_CHUNKED_ENCODING

    Any help would be amazing.
    Thanks!

    #11712
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi Pablo,

    My guess is that during the output process something gets into an infinite loop and the browser cuts off the output completely. Unfortunately there is no error message to refer anywhere, so I’m don’t know where yet.

    The only thing I can do here is to debug the code step-by-step to find where exactly the issue originates, and patch it, but I will need temporary FTP access for that. Can you please update your ticket with FTP details?

    Thank you!

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #11727
    Pablo Kraus
    Pablo Manuel Kraus
    Participant

    Hi Ernest,

    I have updated the FTP access. Let me know how you get on.
    Thanks for your help.

    Pablo

    #11731
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi Pablo,

    Thank you for the details, I was able to find the issue.

    Due to the high number and content of custom fields, the field selector was malfunctioning. I’ve changed the query that parses the field names, and now it should run smoothly.

    I’m going to re-work the custom field related selectors for the next release anyways, so you won’t have to worry about this when updating. For now, just copy over the wp-content/plugins/ajax-search-pro/ folder to the live environment, and it should work.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #11732
    Pablo Kraus
    Pablo Manuel Kraus
    Participant

    Hi Ernest,

    Thank you very much for your help!
    All is in working order.

    Thanks,
    Pablo

    #11973
    Pablo Kraus
    Pablo Manuel Kraus
    Participant

    Hi Ernest,

    FYI – I just updated to 4.10.1 and had the same issue again. I have reverted back to the version you modified for me.

    Thanks

    #11974
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    I honestly don’t understand how. I must have missed something, but I can’t find any traces of the old custom field selection. I must have missed it somewhere.

    Would you mind if I took another look? I would like to update and then de-bug again via FTP to find where I made the mistake.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #11975
    Pablo Kraus
    Pablo Manuel Kraus
    Participant

    Yep – no worries. FTP should still be the same.

    Happy to help if you need anything else.

    #11976
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi Pablo,

    I just installed version 4.10.1 manually on the test.thedenizen.co.nz URL, and it appears to be working for me. Can you confirm?

    I suspect that the update process might have failed at some point, causing the problem. It should be okay now.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #11977
    Pablo Kraus
    Pablo Manuel Kraus
    Participant

    Hi Ernest,

    Perfect. I just updated manually on the live site http://www.thedenizen.co.nz and it works fine again.

    Must have been something to do with the update process.
    Thanks!

Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.