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Site categories not showing

Home Forums Product Support Forums Ajax Search Pro for WordPress Support Site categories not showing

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #55609
    andreivoicu_jajXandreivoicu_jajX
    Participant

    Hello,

    My Ajax search pro is working fine but the site is not able to show the categories, I get this error: There has been a critical error on this website.
    If I disable the Ajax search pro plugin the categories are being listed.
    Why is this happening?

    Thanks.

    #55611
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    Can you share the PHP error log as well as add temporary log-in and FTP details?

    The error log should help identify the exact location of the issue, and with FTP details I can debug through the code and possibly eleminate the conflict. Thank you!

    #55621
    andreivoicu_jajXandreivoicu_jajX
    Participant

    You cannot access this content.

    #55622
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Thank you very much!

    The back-end login works perfectly, but the FTP account does not seem to have permissions to view the site folder, I can only see an empty home directory. Can you please check the permissions? Thank you!

    #55623
    andreivoicu_jajXandreivoicu_jajX
    Participant

    You cannot access this content.

    #55624
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Thank you!

    I have found the problem, it was a type issue within a hook, which expected a block editor block type, but recieved a standard class incorrectly. I have made an adjustment within the search code to avoid that check, now the error should be gone.

    I have noted this as a compatibility issue, and I will make sure to include this fix in the upcoming version.

    #55625
    andreivoicu_jajXandreivoicu_jajX
    Participant

    Thanks so much, it’s working now. Have a great day.

    #55626
    Ernest MarcinkoErnest Marcinko
    Keymaster

    You are very welcome, I wish you a great day too!

Viewing 8 posts - 1 through 8 (of 8 total)
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