Statistics page failed

[Alex B]

http://screencast.com/t/wdQVP0usdjS

Statistics page is not working. Do you really need access to the files? or it’s a known problem?

[Ernest Marcinko]

As I can tell from the screenshot you are using an outdated version of the search. Please upgrade to version 2.4, you can download it from codecanyon.
Steps to safe upgrade:

• Remove all the search instances you have created
• Remove the shortcodes from all of the posts/pages and the widgets as well
• Uninstall the search plugin and delete the files
• Install the new version

This should solve the problem with the statistics page as well.

[Alex B]

http://screencast.com/t/hIIhHdOe

same thing on a clean install.

[Ernest Marcinko]

Ok. I can’t see from the screenshot where is that coming from exactly. Can you make a wider screenshot and perhaps clicking on that error? I’m unable to reproduce this on any of my test installs.

On the other hand this is just a client side javascript error, it should not affect the statistics page (it’s not using the .sortable(), which causes the error), but I guess that the plots are not viewing because of this.

Also, if you cold provide temporary admin/ftp access it would help me a lot to locate the source of this as I can’t reproduce the issue unfortunately.

[Author]

Posts