Statistics page failed

This topic contains 3 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 8 years, 1 month ago.

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  • Author
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  • #1839
    Alex B
    Alex B
    Participant

    http://screencast.com/t/wdQVP0usdjS

    Statistics page is not working. Do you really need access to the files? or it’s a known problem?

    #1840
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    As I can tell from the screenshot you are using an outdated version of the search. Please upgrade to version 2.4, you can download it from codecanyon.
    Steps to safe upgrade:

    • Remove all the search instances you have created
    • Remove the shortcodes from all of the posts/pages and the widgets as well
    • Uninstall the search plugin and delete the files
    • Install the new version

    This should solve the problem with the statistics page as well.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #1848
    Alex B
    Alex B
    Participant

    http://screencast.com/t/hIIhHdOe

    same thing on a clean install.

    #1849
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Ok. I can’t see from the screenshot where is that coming from exactly. Can you make a wider screenshot and perhaps clicking on that error? I’m unable to reproduce this on any of my test installs.

    On the other hand this is just a client side javascript error, it should not affect the statistics page (it’s not using the .sortable(), which causes the error), but I guess that the plots are not viewing because of this.

    Also, if you cold provide temporary admin/ftp access it would help me a lot to locate the source of this as I can’t reproduce the issue unfortunately.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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