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This topic contains 7 replies, has 2 voices, and was last updated by weitzwa24 4 years, 3 months ago.
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- December 5, 2019 at 3:52 pm #24926
A week ago I purchased support from Ajax at Envato Market.
Unfortunately I had to find out after the purchase that Envato made a mistake and I now own the plug IN Ajax Search Pro twice.
I just wanted to extend the support and not buy the plugin again.
Unfortunately I don’t get any feedback from Envato since more than one week.
Can you help me here ?Attachments:
You must be logged in to view attached files.December 5, 2019 at 4:01 pm #24928Hi,
Unfortunately we (as authors) don’t have access to user sales, all I can do is review possible re-fund requests. If they don’t respond, you can try re-funding one of the plugins, that does not have the extended support.
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
December 5, 2019 at 4:08 pm #24929Hi,
Can you tell me how to reverse the purchase on Envato?
December 6, 2019 at 9:51 am #24933I think you can only request a re-fund, but I am not sure. This should know their support, I hope they will respond. If not, you can still open a refund request later, I will approve it.
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
December 9, 2019 at 6:32 pm #24977You cannot access this content.December 10, 2019 at 10:15 am #24979You cannot access this content. Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
January 27, 2020 at 2:13 pm #25511You cannot access this content.January 27, 2020 at 4:46 pm #25515You cannot access this content. - AuthorPosts
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