The request failed. Please check your connection! Status 50

[SZK]

Hi there,
since the last update Version 4.23 I’m having an issue when typing into the search field – I always get this error message

The request failed. Please check your connection! Status 500 – see attachment.

I have already re-installed the plugin and created new index tables but it didn’t work. You told me on envato to drop you a line here so you will have a look at the issue.

Thx and BR,
Carlo

• This topic was modified 3 years, 8 months ago by .

[Ernest Marcinko]

Hi Carlo,

Can you please add temporary FTP and back-end details? (please attach them in a .txt or .zip file, it is safe, nobody else can access it).

[SZK]

Do you need access only to the plugin folder?

[Ernest Marcinko]

Yes, that is more than enough.

[SZK]

You cannot access this content.

[Ernest Marcinko]

Perfect, thank you!

I may have already found the issue, it was a missing “\” namespace character in the code related to Visual Composer. Can you verify if it works now?

[SZK]

it works great now! Do not forget to let other users on envato know where the issue is 🙂
Thanks a lot for the great support!
I’m now deactivating the ftp access 🙂

BR and have a great day ahead!

Carlo

[Ernest Marcinko]

Great 🙂

Surely, we are already testing the quickfix patch for this, it will be up in a few hours.

[SZK]

You cannot access this content.

[Ernest Marcinko]

You cannot access this content.

[SZK]

You cannot access this content.

[Ernest Marcinko]

I can check that as well if you want to. If you can enable the access again I will debug that as well.

[SZK]

You cannot access this content.

[Ernest Marcinko]

Thanks!

I found this issue as well – the image cropper library conflicted with an existing one. Now the images should be fine too. This issue was related very closely to the other one, both were resolved similarly.

[SZK]

thanks again!!!! 🙂

BR
Carlo

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