"This purchase code is already activated for a different site."

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Participant
1 year, 4 months ago.

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  • #29187

    Participant

    Hello,

    I am trying to update the plugin on my live site. The plugin update fails and directs me to the settings page to update my license to enable automatic updates, but when I enter my purchase code on that page it says- “This purchase code is already activated for a different site.” I have no idea what site it is registered on, I checked our only Staging site and it is not activated on there either.

    Can you please help me disable the activation on whatever site has my license activated, and allow me to activate it correctly on our live site?

    My Purchase Code – fb2f373a-3746-4b8f-ac9c-053c11ce410f
    The site I need the license to be active on – https://www.rca.org

    Thanks for your assistance,
    Matt

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    #29197

    Hi,

    I have de-activated the purchase code manually, now you should be able to use it again.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #29207

    Participant

    Perfect, I was able to successfully activate.

    Thanks for the great product, the help, and the quick response!

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