Ticket from Saturday

This topic contains 17 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 6 years, 11 months ago.

Viewing 15 posts - 1 through 15 (of 18 total)
  • Author
    Posts
  • #7776
    nesika
    nesika
    Participant

    Hi,

    I sent you ticket last Saturday. Will you please look into it ASAP?

    Thanks

    #7777
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    I cannot see a ticket other than this with your user name. Can you please link the ticket in question?

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #7778
    nesika
    nesika
    Participant
    You cannot access this content.
    #7779
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi again,

    I cannot see the search on your site anywhere. How did you place the search to your site?

    1. Did you try to use the search shortcode anywhere on the site?
    2. Or have you selected the search instance you created to override the default search? https://i.imgur.com/do3Nme4.png

    If so, can you link me to a page where the search is active?

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #7783
    nesika
    nesika
    Participant
    You cannot access this content.
    #7784
    nesika
    nesika
    Participant
    You cannot access this content.
    #7786
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    It’s working for me without issues: https://i.imgur.com/RvzVUMT.png

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #7788
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Also, make sure you have the latest version installed (4.8.0) – it has numerous fixes around performance and categories.

    To safely update, check the safe update guide: https://wpdreams.gitbooks.io/ajax-search-pro-documentation/content/update_notes.html

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #7789
    nesika
    nesika
    Participant
    You cannot access this content.
    #7791
    nesika
    nesika
    Participant
    You cannot access this content.
    #7792
    nesika
    nesika
    Participant
    You cannot access this content.
    #7795
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi again!

    Your configuration was correct, I have possibly found the problem. I’ve logged in via FTP and did a debugging on the search query code, and there some categories were incorrectly excluded.

    I have fixed the corresponding code part, it should return results now as expected. Thank you for the correct log in and FTP details.

    Also, I have noticed that you have lots of records. If I may suggest, you can try a different search logic (AND logic) to get better related results. The default (OR) logic setting is to maximalize the results count, but in your case I guess you would like better related results instead of lots of matches.
    For more information, you can check this part of the documentation if you want: https://wpdreams.gitbooks.io/ajax-search-pro-documentation/content/search_logic.html

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #7797
    nesika
    nesika
    Participant

    Hi,

    Well, it does not work!
    I used to have Profi Search Form and it did work as it was supposed , but I wanted a better look and stats , so I spent some more money and bought your plugin.

    I have nothing more to say, but to ask you again – please help me with this

    Thanks

    #7798
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    I’m sorry, I forgot to save the options on the back-end, my mistake.

    The problem was the the “Category/Taxonomy terms logic” options was set to “At least one of the selected terms should match” – meaning that at least one of the selected categories must match the post in order to display. I remember changing the option before my previous answer, but I must have forgotten to save it.

    It should definitely return much more results now.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #7805
    nesika
    nesika
    Participant

    Hi Ernest,

    Thank you for your help. but no it does not work 🙁

    Please see the attachments:

    1. When I don’t choose the category, results overlap with “Articles” category underneath.

    2. When I choose “Buy” category (which has many posts) nothing happens.

    Please help me with this

    Thanks

    Attachments:
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