tooltip problem in 4.8

This topic contains 6 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 2 years, 4 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #26265
    jugoretz82
    jugoretz82
    Participant

    Since updating to Ajax Search Pro 4.8, the Simple Tooltips plugin (https://wordpress.org/plugins/simple-tooltips/) has stopped working on our site. The plugin uses css and jquery to produce tooltips in pages or posts.

    Before the upgrade, this worked well, but after upgrading, tooltips do not appear when hovering over the selected trigger word as they should.

    Deactivating Ajax Search Pro makes the tooltips come right back, but as soon as ASP is activated again, tooltips stop appearing.

    (An example page is https://smarthstaging.wpengine.com/mosque-damascus/ where the word “caliph” in the first sentence should have a definition appear as a tooltip when hovering over the word.)

    Any advice? Ajax Search Pro is a fantastic plugin and we rely on it heavily, but that tooltip function is also quite important to us. Thanks!

    #26266
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Thank you for the details, however I cannot access the sample URL unfortunately.
    Can you also add temporary FTP and back-end access? I would like to debug the page for errors. I suspect this might be only a minor CSS conflict of some sort.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #26274
    jugoretz82
    jugoretz82
    Participant
    You cannot access this content.
    #26275
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Thank you very much, I was able to find the issue and fix it. For now I have enabled the following option to bypass the issue (default is “Minified”): https://i.imgur.com/mXX5SxF.png

    The problem is with a javascript easing method for the animation which is not compabible with the other plugin script. I will make sure to correct the issue for the upcoming release.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #26276
    jugoretz82
    jugoretz82
    Participant
    You cannot access this content.
    #26290
    jugoretz82
    jugoretz82
    Participant

    Thanks, changing that setting worked perfectly. Really appreciate the help. Can I also say it’s a terrific plugin! We love it.

    #26291
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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