web page isn't at the top position when starting or refreshing

[Numaphon]

Dear Ernest,

my web page not display correctly, can you advise me how to fix the problem.

I attached herewith the photos comparing the display of my web page when starting,
without ajs plugin, the position is OK
with ajs plugin, the position is always stop at the point plugin placed

I would like my web page to display correctly at the the top of the page when starting or refreshing

best regards,
Numaphon

[Numaphon]

can’t attach second file, please find here

I would like my web page display like this, but with AJS plugin

• This reply was modified 8 years, 7 months ago by Numaphon.

[Ernest Marcinko]

Hi!

Currently it looks all right to me: https://i.imgur.com/HXDDyfR.jpg
Has the issue been resolved? Or is it on a specific page?

[Numaphon]

Dear Ernest,

the issue can’t be solved right now, it’s quite frustrated me a lot. I have tried many alternative ways, but not success.
Can you look into this for me.

My notice from the very beginning, the page will start at the point where ASP’s code is placed.

Looking forward for your kind assistance.

Best regards,
Numaphon

[Ernest Marcinko]

Ah, okay, I think I understand what you mean now. You might have enabled the auto-scroll to results option for that search instance. Make sure to turn this option OFF: https://i.imgur.com/9bCN8jU.png
Save the option, then clear the cache (if you have any), and reload the page by hitting CTRL + SHIFT + R, and it will solve it immediately. Check this on all search instances, just in case.

I thought there was something with the page code, but now I understand 🙂 Sorry about the missunderstanding.

[Numaphon]

wow !!!!
Ernest, you’re great. I got it right now.

Thanks so much.
Numaphon

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