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Website down – Search Pro error

Home › Forums › Product Support Forums › Ajax Search Pro for WordPress Support › Website down – Search Pro error

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • May 21, 2019 at 9:40 am #22779
    midhunbabymidhunbaby
    Participant

    Dear Team

    Our website is showing error due to the search pro plugin. Kindly check immediately.

    We cannot keep site down for long.

    May 21, 2019 at 9:45 am #22781
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    That error reports, that one of the core plugin files are missing. Please make sure to re-install the plugin via the plugin manager, that will resolve the issue.

    Missing plugin files usually happen due to incorrect FTP uploads or host file system errors.

    May 21, 2019 at 10:05 am #22786
    midhunbabymidhunbaby
    Participant

    Hi,

    Do I lose all my setting If I reinstall?

    Do I need to configure my setting again?

    Please confirm

    May 21, 2019 at 10:06 am #22788
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    No, if the database was not altered, then all your settings will remain.

    May 21, 2019 at 11:53 am #22789
    midhunbabymidhunbaby
    Participant

    Hi,

    I am not able to login to backend because of error.
    Can you help

    Thank you

    May 21, 2019 at 12:13 pm #22790
    midhunbabymidhunbaby
    Participant

    please ignore my previous mail.

    It worked

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