White page on frontend when enabling the plugun Ajax Search Pro

Home Forums Product Support Forums Ajax Search Pro for WordPress Support White page on frontend when enabling the plugun Ajax Search Pro

This topic contains 6 replies, has 2 voices, and was last updated by

 
Participant
1 year, 9 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #26299

    Participant

    Hello,
    When I enable the Ajax Search Pro plugin then the frontend shows white page. Can you please advise?

    PLEASE [!] in the same server is the live site, be careful 🙂

    #26300

    Hi,

    Thank you for the details. I was not able to log-in to the back-end with the details, but on FTP I am seeing a very old version of the plugin installed, over 2 years old.
    Please make sure to remove the old version, and update it to the new one first. It will very likely resolve any issues.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #26306

    Participant

    Hello Ernest,
    I uploaded manually the latest files but problem remains.

    Also how can I safely send you the access for wp-admin?

    Thank you for your response.

    #26316

    Hi,

    You can either edit your inital (first) post, or mark make a private reply, or upload a txt file – all methods are private.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #26321

    Participant
    You cannot access this content.
    #26322

    Hi,

    Thank you! The issue was the server memory limit. Activating any more plugin was causing the problem (not only the search), as the server was running out of memory. I have placed the following line to the wp-config.php file in your root directory, to allow more memory for the WP process:

    ini_set('memory_limit','512M');

    It should be fine now.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #26517

    Participant

    Thank you so much for your support.

Viewing 7 posts - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.