White page on frontend when enabling the plugun Ajax Search Pro

[changlee58]

Hello,
When I enable the Ajax Search Pro plugin then the frontend shows white page. Can you please advise?

PLEASE [!] in the same server is the live site, be careful 🙂

[Ernest Marcinko]

Hi,

Thank you for the details. I was not able to log-in to the back-end with the details, but on FTP I am seeing a very old version of the plugin installed, over 2 years old.
Please make sure to remove the old version, and update it to the new one first. It will very likely resolve any issues.

[changlee58]

Hello Ernest,
I uploaded manually the latest files but problem remains.

Also how can I safely send you the access for wp-admin?

Thank you for your response.

[Ernest Marcinko]

Hi,

You can either edit your inital (first) post, or mark make a private reply, or upload a txt file – all methods are private.

[changlee58]

You cannot access this content.

[Ernest Marcinko]

Hi,

Thank you! The issue was the server memory limit. Activating any more plugin was causing the problem (not only the search), as the server was running out of memory. I have placed the following line to the wp-config.php file in your root directory, to allow more memory for the WP process:

ini_set('memory_limit','512M');

It should be fine now.

[changlee58]

Thank you so much for your support.

[Author]

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