will not install

[jonhf89Participant]

I cannot get the product installed.
I get the message below. I must have this fixed immediately as I need it to be live this morning. If that is not possible, I will have to return the product and cancel the transaction and use another option. Thank you.

Installing Plugin from uploaded file: ajax-search-pro.zip
Unpacking the package…

Installing the plugin…

Destination folder already exists. D:/HostingSpaces/orionsys/newportal.lcdsboard.com/wwwroot/wp-content/plugins/ajax-search-pro/

Plugin installation failed.

Return to Plugin Installer

[Ernest MarcinkoKeymaster]

Hi,

From the error message, it seems that the plugin is already installed, as the plugin directory already exists on your server.

You should be able to see it under the plugin manager: https://i.imgur.com/sNJEKUN.png
You can activate the plugin there then.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[jonhf89Participant]

thank you, I resolved that. I am trying to configure a custom field search following your video tutorial. I got the filter setup, but it is not finding any data in my custom post. (data not found)

[jonhf89Participant]

according to your support hours above, you should be available for another 35 minutes today, though the note in the ticket says you’re closed. Can you please help?

[Ernest MarcinkoKeymaster]

Hi,

That is an informative display (it is in daylight savings mode for all timezones), we can only guarantee responses within 48 hours during workdays.

Can you please provide:
– A link where I can check the issue
– Temporary back-end and FTP access details, so I can check your configuration and run debug processes if needed
– Any other details – such as exact search phrases or configurations to try, if needed

Thank you!

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[jonhf89Participant]

I will send shortly. When do you think you could look at this? I may be missing something, but nothing seems to be working. I can get searches created, but they find nothing. Your videos are not the same sw version as the download so there are a few fields I’m not sure what to do with.

[Ernest MarcinkoKeymaster]

Hi,

I will take a look as soon as possible, usually within 24 hours after you reply.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

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