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After installing this plugin last night, everything went to shit with my site. Crashed, then I couldn’t even log in. I called BlueHost and they deactivated it but if it isn’t going to work I would really appreciate a refund, thank you.
Hi,
Thank you for the details. Can you please check the FTP details?
Those are log-in details to the bluehost main account, which I tried, and was able to log-in, but I could not find the document root for the domain you provided, only for the other 4 sites. Alternatively I have also tried the cpanel file manager, but I could not find the directory of the domain in question. Can you please check that or let me know how and where I can access that?I have looked through the past couple of hundred tickets, but there were no reports of any similar issue, so I’m guessing the issue is one of the following:
– There might be a missing file in the plugin folder. It can happen if the plugin upload fails or something goes wrong during the unpacking.
– ..or there is a permission related problem, and the plugin cannot access it’s own files.
– ..or there is some sort of anti-malware firewall script blackilsting something as a false positive.
– ..or there is a 3rd party plugin conflict.
Either way, I will have to be able to access the files, as if I re-activate the plugin and the issue comes back, I won’t be able to do anything, as the site breaks. The best way to solve this is to go through the plugin code line by line to check where the failure happens – but that is not possible without FTP access.Let me know!
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
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