[ktaylor31025]

We have found another plugin that is working more closely to what we need and the developer is helping tweak it for us. I’ll just keep your plugin and hopefully be able to use it in the future for another client. You might add to your documentation somewhere that the plugin is not compatible with Divi. It is not something I would have known without trying it first.

Thanks,
Kim

[ktaylor31025]

Hi, I tried adding that snippet, but it did not work either, It doesn’t appear that the plugin will work properly with our theme. Is it possible to get a refund?

Thank you,
Kim

[ktaylor31025]

I’m sorry, I had one more question. While we are testing the search, we only uploaded 3 pdf’s. When searching for a term that we know is included in all three documents, the results are only showing one. Could you help with a possible explanation? We are using the table index.

Thanks again!
Kimi

[ktaylor31025]

Unfortunately, that did not help as you suspected. Can you explain the option under attachments to “link to attachment file directly”. I have that option selected and thought that would open the pdf.

Kim

[ktaylor31025]

I have more information that might be helpful. My programmer said:

By the way, this is the filter I was trying to use. https://knowledgebase.ajaxsearchpro.com/hooks/filters/search-results/asp_attachment_results

But when I used it in the code snippet plugin the results would not change. I tried changing the title and link, but nothing changed. However when I returned a blank in the function the search results page would show that no results were found, so that was strange.

Thank you,
Kimi

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