[zerofeepaul]

Hi Ernest

I’m not sure I understand why the staging version of the site, with the older plugin running, works with the same settings (or what were the same settings before you tweaked the live version ones while looking into this).

On staging:
http://unicorngcb.staging.wpengine.com/catalogue/

a search for ‘proposals’ will produce results with all checkboxes selected.

On live:
http://gcb.worldanimalprotection.org/catalogue/

the same keyword search with the same checkboxes selected will not.

Essentially, the staging version of the plugin / search works fine, but the live version with the newer plugin installed does not behave the same way, with the same contents.

Best

Paul

[zerofeepaul]

Hi Ernest

Much appreciated – I’ll check this out today and discuss with my client, then let you know if I have any further questions.

Best

Paul

[zerofeepaul]

Done! You should get two account emails, one for live and one for staging.

Best

Paul

[zerofeepaul]

Hi

Ok, the SFTP port is 2222 – that should solve the problem with that!

Please let me know about the email address (see last message) so I can set up a new user account for you on the live and staging sites.

Best

Paul

ps. thanks for your help and patience, much appreciated

[zerofeepaul]

Hi Ernest

I don’t know why you’re unable to login / access via SFTP. Apologies for this.

I’m going to make a new user account for you on the live and staging sites, so that should solve the problem with regard to access to the site / CMS. Is there an email address for you that I can use when making the new WordPress user accounts?

I’ll double check the SFTP details now. It could be a different port.

Best

Paul

[zerofeepaul]

Hi Ernest

Username is: unicorngcb

for the live site at http://gcb.worldanimalprotection.org/wp-login.php

Thanks!

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