[ajmccann]

Ernest,

I appreciate you taking the time to reply. Clearly you’re successful so I guess it isn’t slowing you down. Of course you “built the model” – CodeCanyon didn’t come to your house in the night and drag you out, forcing you to use their platform.

The bar is always higher for a software company. This experience is really unpleasant – at least for casual users who have to remember your strange model when WP updates or their theme updates and everything breaks. The link you provide is to purchase Ajax search pro – with 6 months support. The fees are modest…I’m complaining about the friction and positioning. If I went looking on CodeCanyon, as your website suggests for extending support, it wouldn’t occur to me that I have to buy the software again. Can’t you have an “extended support” option for those who already purchased?

Ah! If I log in to CodeCanyon the same page flips to “6 months support for $27…”

Crazy.

Okay, I guess I’ll remember this when everything breaks again and purchase the extension if needed.

[ajmccann]

I have removed the extra search from the above page – I kept adding/removing/copying (on the page) content with Ajax widget codes…and the weird formatting went away. Just repeated addition/subtraction of the same Ajax widgets.

There is a strange ghosting of the predictive text results…floating above the white text.

I wish I knew how to interact with you efficiently. I don’t mind paying but I also don’t like have catastrophic failures of my site search every 12 months or so (my theme developer gave me some css to fix the last fail).

Would appreciate you commenting on copy – which doesn’t seem to be a true copy – of an Ajax Search instance. Also on how to interact with the forum and get support from fellow users, where on earth to go in Envato Code Canyon (what is that?) to purchase support…

Thank you.

[ajmccann]

Hey Ajax Pro,

I don’t understand your support model at all. Are paying customers blocked from posting to the forums unless they have a current support payment? A support ticket is NOT a forum post in 99% of companies.

You have to send me to CodeCanyon to buy support? Really? Do I go there and search for a sku or something?

I search your “knowledge base” and I’m taken to some weird “WordPress Dreams” site that is covered with irrelevant stuff?

Running 4.18.4 on https://www.11trees.com/live/support/support-annotate-pro/.

Notice, on this page, that I have 2 search boxes. The bottom one is how both should look.

IF I COPY THE BOTTOM ONE and add it to the same page (any page) it ends up looking like the top one.
In addition, very disappointed to discover that “copy” does not copy all settings. Some fonts, and the settings icon, are different from the original. Which makes me wonder what else changes.

IF I SIMPLY CHANGE THE SHORTCODE of the bottom, properly formatted search box to a different integer the result looks like the top search box.

In preview the search boxes always look fine.

I’ve tried the CSS tricks…also changing to default theme, disabling other plugins. Nothing works – the top search is always messed up.

(I only want ONE search on this page – just have 2 to illustrate the problem).

This is a really embarassing problem and I depend on Ajax PRO…my site search (usually the most finicky) is just fine.

Please advise.

[ajmccann]

Yes! Thank you…

I use Divi, which has been updated quite a bit recently…

[ajmccann]

I think it’s working as expected now – maybe a caching issue?

Great plugin – many thanks. Please close this ticket and I’ll be in touch if I see it manifest again…

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