[Michael Samson]

Hi Ernest,

This was a false alarm. The reason I wasn’t seeing the media in search results is due to the old issue with the search not showing results for items indexed on the same day. Remember we have been having that issue with our date fields and the times? That is still a problem, and caused me to think the media results weren’t working (as I had added that media to the site on the same day).

When I ran a media search just now everything worked perfectly!

I do see a few mime types in that list we haven’t added, so I will update our list anyway.

Btw, thought you would like to know we’re launching by early next week the latest! =)

~ Michael

[Michael Samson]

The reason I asked is because I just tested this on my iPhone and it wasn’t fixed yet. It appears this fix isn’t working… 😉

[Michael Samson]

Hi Ernest,

It’s good to hear from you. You mean this fix will be in the next release right? (not the current one)

Btw, Eruditely will launch in about two weeks. We’re working on the final pre-launch stuff right now.

~ Michael

[Michael Samson]

Hi Ernest,

Did you ever see my message above? Still waiting to close out this one small issue…

~ Michael

[Michael Samson]

Hi Ernest,

I just updated the plugin today and wanted to follow up on this one remaining issue:

I did notice one small difference in behavior and wanted to ask you if it was by design. The feature that automatically loads the next batch of search results when reaching the last ajax page is only working on desktops now. When testing this on my iPhone and iPad Pro if you reached the last page of results nothing happened. Further, if you pressed the arrow button to go to the next page of results it would just go back to page 1. The only way I could load additional results on these devices was by pressing the more results button.

There’s no immediate rush on this. I just didn’t want you to forget about it.

Hope all is well by you!

P.S. Our launch date was pushed off a few days. We’re now aiming for May 5th!

~ Michael

[Michael Samson]

Hi Ernest,

Sounds good! I’m glad I noticed that small issue so you can address it.

We’re just a few short weeks away from the launch now, and then you can finally see our implementation of ASP! =)

~ Michael

[Michael Samson]

Hi Ernest,

5. Isotopic Results Momentarily Close/Reopen on Touch Devices / Related Disruption of Results Information Box

I updated the plugin today and have confirmed that this issue is now resolved. I tested it on both my iPhone and iPad Pro. The ajax results now stay open when pressing the more results button. This solved the interrelated problem with the results information box, as well as the issue with our custom JS to keep the search menu open.

I did notice one small difference in behavior and wanted to ask you if it was by design. The feature that automatically loads the next batch of search results when reaching the last ajax page is only working on desktops now. When testing this on my iPhone and iPad Pro if you reached the last page of results nothing happened. Further, if you pressed the arrow button to go to the next page of results it would just go back to page 1. The only way I could load additional results on these devices was by pressing the more results button.

Thank you for fixing this issue… I’m glad to see it finally solved!

P.S. Our launch date was postponed until May 1st…

~ Michael

[Michael Samson]

Hi Ernest,

I know the issue is still present… 😉

That’s no problem on the delay. I was just checking in.

Hope you enjoyed your vacation! (wish I could take one)…

~ Michael

[Michael Samson]

Hi Ernest,

I hope you’re doing well!

I wanted to check in with you regarding Issue #5, as this just came up with my own development team. I had originally reported this issue to them, and now told them this was being corrected in ASP core.

If you’re wondering we are running a few weeks late here with the launch, but the work is proceeding well and we are very close!

All my best,

~ Michael

• This reply was modified 7 years, 3 months ago by Michael Samson.

[Michael Samson]

Hi Ernest,

I just checked Issue #4 on both my iPad Pro and my iPhone 7 Plus, and the problem is definitely solved. All verified!

So yes, Issue #5 is what is left. A few interesting details for you…

This issue occurs on both my iPhone 7 Plus and also on my iPad Pro, in that the ajax results window momentarily closes and reopens when pressing the button to load more results. But only on my iPhone does this result in disrupting the Results Info box numbering. Also, it is only on my iPhone that this causes the search box to close (disrupting our custom script meant to keep it open).

I have also noticed one other thing unrelated to this…

I’ve seen the numbering in the Info Box feature be incorrect by 1-3 items often when reaching the final page of results. Sometimes the total provided will be slightly higher or slightly lower than the number of results it can load. So far it has only been a small discrepancy, but I thought it best to tell you anyway.

So I look forward to seeing #5 fixed, and will of course help you to test it on the real devices here (iOS).

Have a great rest of your weekend!

~ Michael

• This reply was modified 7 years, 4 months ago by Michael Samson.

[Michael Samson]

Hi Ernest,

4. Isotopic Results (Cards) Height Being Cut Short on Tablets and Phones

I just wanted to let you know that I have updated the plugin and tested this issue in my local site (using DevTools). It looks like this issue is now resolved. The search result cards were in the correct size/ratio (no more squares). Later today I’ll deploy the changes to our dev site and then can test on a real mobile device. But so far so good! =)

~ Michael

[Michael Samson]

Hi Ernest,

5. Isotopic Results Momentarily Close/Reopen on Touch Devices / Related Disruption of Results Information Box

I’m really glad I helped you to identify this issue. The irony is that I’ve known about it for about 6 months. In fact, I had it reported to my own development team not realizing it was an ASP core bug. Frankly I’m not surprised this is occurring in iOS but is fine everywhere else. We deal with iOS specific issues here all the time, and they usually are touch-device related. Touch events in general are very nuanced and different device to device, as I am sure you know.

It will be great to see this fixed in the near future. Once you release that update please let me know so I can test it. I’ll get back to you shortly regarding this latest update and the fix for #4.

All my best,

~ Michael

• This reply was modified 7 years, 4 months ago by Michael Samson.
• This reply was modified 7 years, 4 months ago by Michael Samson.

[Michael Samson]

Hi Ernest,

I’m always happy to provide feedback because you always fix the problems! You are seriously the most attentive plugin author I have ever come across, and I’m grateful for it! =)

1. Mistake in Variable Examples for Results Information Box

Indeed, I will correct that.

Sounds good!

…..

2. Question Regarding the Width/Height Units for Isotopic Results

Yes, that is intentional, as percentage height in this context means ‘in relation to the container’, but the container height is not fixed, so it would be 0 all the time. I am working to implement a way to allow % values relative to the item width/container width.

Thanks for clearing that up. I only need to define the height in pixels anyway, but was curious about this.

…..

4. Isotopic Results (Cards) Height Being Cut Short on Tablets and Phones

I believe this is due to a mistake I made during the implementation, where the tablet height value is actually reset to 200px. It was reported a bit earlier. During the copy/pasting 1 character was not selected, so a non-existent option is parsed, and the plugin resets it back to default, which is 200px.

I’m glad this was an easy issue to identify. I see you posted a plugin update today that fixes this. I’ll install the update tomorrow and will test it, and then confirm for you its fixed. Thanks!

…..

5. Isotopic Results Momentarily Close/Reopen on Touch Devices / Related Disruption of Results Information Box

This was the case in earlier releases, but in a recent release I fixed this, so that the isotopic container does not need to reset anymore on orientation or window width/height changes. You also mentioned that the info box message is incorrect in some cases, which is mostly parsed from item visibility. I am almost positive, that both of these are going to be related to another custom CSS rule, just like that other issue before.
You can also try the demo as comparision test to see if this behavior exists there, but I am almost sure it shouldn’t.

Do you have by any chance a collection of the custom CSS rules you use in relation with Ajax Search Pro? If you do please copy/paste it here or to a gist file, and I will test them to see if they cause any similar conflicts.

I should mention that this is happening only when pressing the more results button on touch devices. You mentioned changing the window dimensions or orientation, and that is not the trigger here. It seems to be related to the pressing of the button only.

Ok, so I just tested your demo site as suggested, and believe it or not the problem is occurring there as well. I went to your isotopic page using my iPhone 7 Plus. The search was a little difficult to use because it wasn’t properly sized to the window, but I was able to see what happens when pressing the More Results button. I did a search for “car” which brings up a few pages of results. As soon as I pressed the More Results button the isotopic results momentarily closed/re-opened just as is occurring on my site. So it looks like this may be unrelated to my css after all. As far as the other issue with the incorrect count in the info box, that feature isn’t enabled on your demo site. But I think it’s safe to say the same problem would have occurred.

I can send you my custom css file for ASP (it’s a separate file), but this forum doesn’t allow attaching of css files. Can I email it to you directly if necessary?

This is one of those really insidious issues that I hate. But I’m confident you’ll get it solved!

Have a great day/night Ernest!

~ Michael

• This reply was modified 7 years, 4 months ago by Michael Samson.

[Michael Samson]

Hi Ernest,

Sorry for the delay in my response. We’ve been without power here since Saturday night due to a very bad wind storm. We just got power back last night thankfully. So now I am catching up on everything.

I’m glad you remembered about the isotopic issue as this was never fixed. The problem was that the isotopic cards would shrink in size when running consecutive searches on the same page, and in a few other situations as well.

I know you released the update and I will install it shortly. I have to catch up on a few other things first, so it may be another few days before I get to this task. When I install the update I’ll test everything and will let you know if it solved this particular issue.

One thing I am a little worried about is heavy changes that can effect the UI of the plugin. I’ve spent a lot of time customizing our UI, so any substantial changes could break many things. Hopefully most of what you changed was on the back-end. I am interested to see these new mobile settings. I’ll explore everything you did and will definitely let you know what I think.

Thank you as always for continuously improving everything.

Talk soon,

~ Michael

[Michael Samson]

Hi Ernest,

It’s good to hear from you, as yes, I had a good new years’ (although I worked right through it). 😉

Thanks for following up on this. You’re absolutely correct. These are the labels I was looking for. I just didn’t notice the “Change Display Mode” button, even though I had set it up in the past (when adding the Select All check-boxes). I just changed the label as I needed.

Now that I’m looking at these additional settings I’m going to experiment a little with the various display formats. I’m curious to see what they can do, although I’m pretty happy with the default format we’re currently using.

These next few weeks are going to be very hectic for me. The launch is planned for March 1st (we had to push it off one month). But we should be ready by that date. I’ll definitely let you know (and the rest of the world) when Eruditely goes live. I’m particularly looking forward to seeing what you think, and hope you’ll join as well!

I just specked out a new project for the ASP integration that will allow users to subscribe to topics (tags) directly from the search results. We probably won’t get to this for a while, but it is on the drawing board. The search is in many ways the heart of the site.

Anyway, thank you for following up and the amazing as always service! =)

P.S. I stuck with the existing display settings. I’m using the check-boxes, which have always looked great with some fine-tuning.

~ Michael

• This reply was modified 7 years, 5 months ago by Michael Samson.
• This reply was modified 7 years, 5 months ago by Michael Samson.

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