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Ernest Marcinko
KeymasterHi,
Thank you for the details!
I tried to log-in to test, but the login details are not working (user not found).
The plugin does not change the layout/behaviour of the results page, it should not cause any problems. To test, I suggest disabling the plugin temporarily and checking if the results page changes in any ways. If all goes well you should get the same output (layout) even if the plugin is inactive.
Ernest Marcinko
KeymasterSurely!
You can open a query via this URL: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund
There is a tiny chance it may get declined as we have a 7 day refund policy, but I will oversee this, as Easter should be deducted from the policy time for sure. It may take a few days (up to 5) to process.
April 5, 2024 at 2:12 pm in reply to: Plugin doesn't return products on search page, only posts #47717Ernest Marcinko
KeymasterThe URL is correct – that signals the override. However if you do that via a simple URL
?s=rindeluityou get the same issues.
This tells me that there might be some sort of a misconfiguration on the archive page, or a custom code or another 3rd party override. The built in search from the theme should not be an issue, Flatsome uses the core WP search, which is perfectly fine.Also, can you please make sure that nothing is selected on this panel: https://i.imgur.com/AGSwtPB.png
That may explain this as well, but it’s super rare. My best guess is still that the results page uses some sort of an archive which can’t display the results and simply skips, and therefore the 2nd page appears to be functional, as it contains the expected post types.April 5, 2024 at 1:55 pm in reply to: Want to ignore cetrain character in the Results while Searching #47716Ernest Marcinko
KeymasterYou cannot access this content.
April 5, 2024 at 1:41 pm in reply to: Want to ignore cetrain character in the Results while Searching #47714Ernest Marcinko
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Ernest Marcinko
KeymasterHi,
It had been moved about a year ago to this location: https://i.imgur.com/Rfz67Zk.png
Luckily no custom coding required 🙂Ernest Marcinko
KeymasterYou cannot access this content.
Ernest Marcinko
KeymasterYou cannot access this content.
Ernest Marcinko
KeymasterYou cannot access this content.
Ernest Marcinko
KeymasterYou cannot access this content.
April 5, 2024 at 12:39 pm in reply to: I want to hide prices from specific product categories on search. #47707Ernest Marcinko
KeymasterHi,
It’s usually 2 hours when I’m at the office. Unfortunately I’m a bit ill, so I had to take a day off.
The problem with your pseudo-code is, that there is no such thing as “if” statements in the advanced fields:
{if hide_price == false && _price} – Price: {_price}{/if}
It’s a complicated story, but for that to work the advanced fields should be coded to be Turing complete (or at least partially), which is is just beyond it’s design and it wouldn’t make too much sense as the field can be modified programmatically.For these more advanced uses I suggest using the asp_results hook instead, as with that you can do whatever you want to any of the content fields via code snippets.
On the search page(when you click enter) I only see 3 columns when I selected 6 within the settings. How do I go about rectifying this? I have added a screenshot for your perusal.
The search results page is not controlled by the plugin, it’s an archive page and the layout is usually controlled by the theme or a page builder (if you have one). Usually there are options for the search archive in the theme settings where you can change the overall layout.Ernest Marcinko
KeymasterYou cannot access this content.
Ernest Marcinko
KeymasterOkay!
I tried to replicate withou any luck. Can you add temporary FTP and back-end access to the website? I will have to debug the code directly to see what conflict is preventing the translation to appear.
Ernest Marcinko
KeymasterYou cannot access this content.
Ernest Marcinko
KeymasterHi,
Thank you very much for the details.
I checked the source code, but the translation is applied, so this may indicate a conflic of some sort.
Can you please try clearing all layers of cache to make sure it’s not related to that? -
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