[Jacqueline Jones]

thanks so much! i get it — it makes total sense. easy fix, but i missed it!

[Jacqueline Jones]

thanks for that clarification, ernest! i will be sure to rate ajax search pro on code canyon!

[Jacqueline Jones]

thank you. YOU ARE THE BEST!

[Jacqueline Jones]

hello once more!

you said: “The “trial” in that case is not highlighted, because the search keyword is “trials” and not “trial”.”

yes, i now understand. but take a look at the screen shot i uploaded for you. the search was for “clinical trials”. “clinical trials” should be highlighted in red in the results, but you can see in this example that sometimes the word “trials” fails to get highlighted. what’s up with that?

many thanks,
jacqueline

[Jacqueline Jones]

thanks!

a few more things:

the search for “clinical trial” will yield results that include both words, but when the search is “clinical trials”, the word “trial” is not highlighted. the search engine doesn’t recognize it.

content inside of accordions is not showing up in searches. for example, one of the accordion headlines is “Clinical Trials” but the page that the accordion is on (Patient Resources” doesn’t show up in the search results. here’s the URL: https://grftestsite.org/learn-about-glaucoma/patient-resources/

[Jacqueline Jones]

hi ernest,

ok, i have disabled 2FA.

i see that you already attempted to log into the site a few days ago (and of course it didn’t work because of the 2FA) but you used the incorrect username. FYI my correct username is “jjones”, not “jones”.

thanks, and i look forward to hearing about what you find out about my ajax settings, etc.

jacqueline

[Jacqueline Jones]

hello! thanks for your suggestions. to answer in order:
— search engine source is index table engine
— show exact matches only is OFF
— there are no filters of any kind created.
— i use no tags, custom fields or any search engine settings on the front end,
— no date filters, no categories & taxonomy terms
i have indexed pages and posts, but nothing else is indexed on the general index page. i assume that’s ok since i’m not interested in tags, etc. for this site.

so, my problem still exists exactly as before. i did enable keyword suggestions, so now there are at least some options to choose from when the “no results” phrase appears. but i consider that to be a temporary bandaid, and not a fix.

might this relate somehow to primary keyword logic? i changed the logic to AND with exact word matches and AND. with this combination i finally was able to get the word “medication” to show up with results, but not the word “medications”.

it really bothers me that when i search for an exact page title that exists on the site, sometimes i get results and sometimes i get No Results!
for example, here are two pages on the site: when i search for “Learn about Glaucoma” i get no results at all, but if i search for “Types of Glaucoma” that page shows up in the results along with other pages.

thanks again for your help,
jacqueline

[Author]

Posts